Paulina Bednarczyk

-supporting German and English speaking customer in the field of Travel Management,
- successful process migration from abroad to Poland HP BPO Center
- preparation of Standard Operating Procedures
- training of employees after migration
- compliance with the Service Level Agreement
-informing relevant organizational units of all relevant issues and queries regarding the process
-solving customer orders
-UAT tester for SAP HCM in Vienna/ Lodz,

-processing and resolving multiple queries in German and English reregarding expenses, claims, refundable money, business travels etc,
-responding to calls and solving problems related to business travels (German),
-communication channel between German speaking employees & processing team (English),
-provide customer service via phone and e-mails and adhere to company policy

PARM Administrator in Project Accounting:
-taking part in transition process in Finland,
-introducing the process in Hub in Łódź,
-taking part in various basic AP and AR trainings

SAP Specialist:
-Customer Service for German client in SAP SRM and PLM module,
-being communication channel with English speaking 3rd line support,
-logging and processing SAP (PLM/ SRM) tickets according to SLA,
-resolving SAP issues as a 1st line consultant for German market,
-user administration,
-assignment of authorizations,
-removing authorization conflicts,
-incident management - resolving incidents, applying workarounds and solutions of known errors,
-ensuring that the ITIL process is respected,
-monitoring and follow up on service ticket queue to ensure timely closure of open tickets,
-communication channel between German speaking users and 2nd/3rd line of support (English),
-generating reports,
-translating of SAP documents into German,
-building knowledge base

-working for German client,
-being communication channel between users and 2nd and 3rd line support,
-logging and processing incident and service request tickets according to SLA,
-responding to queries and solving problems related to IT in English and German,
-resolving problems in Windows/Lotus Notes environment,
-accounts administration in SAP and Windows environment,
-working with OSMQ, Assyst , Perle ticketing tools,
-organizing trainings for newcommers as internal trainer,
-incident management - resolving incidents, applying workarounds and solutions of known errors,
-ensuring that the ITIL process is respected,
-monitoring and follow up on service ticket queue to ensure timely closure of opened tickets

teaching English in groups of children aged 7-12

teaching English, working with children, youths, adults, Business English in companies and for doctors