Patrycja Lewkowicz

- transformation / transitions business process / service from Client for IBM’s branches
- contact with the customer / service provider
- preparing Project Plans according to the Customer requirements
- develop and manage project plans and schedules, transitions according to Customer
requirements
- create documents necessary to perform transition/ transformation
- assistance in employment of people with the relevant qualifications as require by the client
- organization of work of people associated with the projects
- leading and managing the necessary meetings during the transition / transformation
- extracting information necessary to perform transition

- Project leader: developing and implementing new service platform Cebiotech.com
- active sales and promotion of the platform products
- active help in Bioforum conference organization (acquiring Exhibitors and Visitors,
promotional and marketing actions)
- management of the B2B meetings during the Bioforum Conference
- Project leader: organization of the ”Master of Innovation 2012” competition

Achievements:
- acquisition of Customers, Media Partners and Partners for the project
- acquisition of the participants and organization of the competition ”Master of Innovation
2012” during Bioforum Conference

- providing phone and email support for Polish customers with high quality results
- helping customers solving technical problems with their Google Applications
(Adwords, Analytics, AdWords Editor, Google Maps)
- building and optimizing Google AdWords campaigns (Search and Display Networks) on
phone for new advertisers to increase the effectiveness of their online campaigns (approx. 30-40 campaigns per week)
- working on inbound and outbound leads to acquire new Adwords customers, delivering effective Adwords presentation to decision makers by emphasizing Adwords benefits
- maintaining Google CRM database (Salesforce) by tracking follow-up actions and updating account details, task lists and calling activities
- using additional programs: Analytics, AdWords Editor

Achievements:
- 92% phone CSAT individual rate (data for October 2011)
-most Google AdWords Accounts have significantly improved their performance after my treatment
Example account comparison (Search campaign optimization before and after treatment): CTR increased from 1,67% up to 10,88%, average CPC decreased from 1,81 PLN to 0,62 PLN (ISO 9001 and 14001)

- internal auditor of quality and environment management system
- negotiating terms and conditions (budgets, deadlines) with customers (mostly phone or e-mail contact, also direct contact during business trips)
- maintaining long-term business relations with key customers
- monitoring and analysing trends on the chemical products market
- administrating the Phosphorus Business Unit website

Achievements:
- leader of the project: preparation of the report for the European Commission for the anti-dumping proceeding
- acquired two new contractors and signed the annual contracts for the supply of raw
materials (approx. 3-4 trucks of 22 tons per month)
- prepared the Company’s stand on the International UTECH Conference
- author of the article about the conference in the journal ”PlastNews” (February 2010)

- doświadczenie w pracy laboratoryjnej (spektrometria, spektroskopia FTIR, chromatografia HPLC)
- doświadczenie w pisaniu recenzji książek naukowych i publikacji