Patrycja Joanna Herbst (Radolińska)

07.2013 - present. Manager of the Business Support Team, Brokerage Office of ING Bank Śląski S.A., Warsaw, Poland

04.2011 - 06.2013. Business Manager, Business leader of Portfolio Management Project, Brokerage Office of ING Bank Śląski S.A., Warsaw,Poland
-> Project coordination from the business side
-> Launched the portfolio management services
-> Cooperation with suppliers
-> Responsible for the product offer

04.2012 - 07.2012. Project coordinator of a strategic project within the investment/wholesale banking area.

01.2010 – 03-2011. Business Manager, Private Banking Department, ING Bank Śląski S.A., Warsaw, Poland
Development of new Asset Management Unit project:
-> Formulation of the strategy and business models,
-> Cross border collaboration between Private Banking entities on best practices,
-> Product definition,
-> Recruited for new business unit,
-> Cooperation with the regulator (KNF),
-> Processes overview and management,
-> Documentation overview, preparation and management.

03.2007 – 12.2009 Management Development Program, ING Bank Śląski, Warsaw, Poland
4th rotation – ING Bank Śląski, Private Banking Department, Private Banking Restructuring Project:
-> Brokerage license agreement – cooperation with the legislator and third company,
-> Private banking products – implementation, processes management, trainings for private banking advisors,
-> Processes overview and management,
-> Emphasized excellent customer service internally and externally.

3rd rotation – ING Car Lease, Cameleon Project/Processes and products project
(Project Manager):
-> Feasibility study for CRM application implementation, recommendation on the solution to be chosen, project manager for the 1st phase of the project,
-> Analysis and improvement of processes and company structure (lean 6 sigma methodology, implementation of moments of truth process management),
-> Product management – product definition, cost/OH/profit implementation, customer agreements preparation.

2nd rotation – ING Securities, Corporate Finance:
-> IPO and M&A transactions – market analysis, company valuation, sales pitches preparation,
-> Working with external clients

1st rotation – ING Bank Śląski, Payments and Cash Management Products for Strategic Clients Department, Anti-Money Laundering Project/Payments and Cash Management 2008-2010 Project:
-> Coordination of the project in the strategic client segment: customer documentation preparation, trainings for relationship managers, project documentation preparation,
-> Payments and Cash Management 2008-2010 Project – market, product and competition analysis, coordination of the first chase of the Project.

Trainee Leadership Adventure (projects sponsored by CEO’s of ING Bank Śląski and ING Financial Services):
-> Customer centricity (05.2008-12.2008) – recommendations on customer service improvement
-> Employee Centricity (08.2008-02.2009) – recommendations on employee satisfaction and loyalty

Audyt banków i towarzystw ubezpieczeniowych