Umiejętności
Microsoft Certified Professional
Microsoft Office
Remote Troubleshooting
Remote User Support
Social Media
praca w grupie
Obsługa urządzeń biurowych
praca pod presją czasu
Komunikacja interpersonalna
Obsługa komputera i urządzeń biurowych
Angielski
pomoc zdalna
praw jazdy kat. B
składanie komputerów i instalację oprogramowania
Help Desk IT / Support IT
Języki
polski
ojczysty
angielski
dobry
Doświadczenie zawodowe
IT technical support and services
HL-Computer Service (own company)
HL-Computer Service was established in 2004 as IT support company. We provide high quality IT supports for desktop, laptop, tablets, mobile phones and peripherals devices. We provide 1st, 2nd, 3rd line IT technical support for hardware and software. We understand customer's needs, treat each person gets individual support and give them exceptional level of service.
● 1st, 2nd, 3rd line IT support, hardware and software helping by phone calls and on the customer side.
● Diagnostic Windows error, repair, upgrade, maintenance, bios update, troubleshooting.
● Support PC, laptops, printers, tablet and mobile phones.
● Assembling and set up new PC, laptops and printer for private users and SME customers.
● Performing installation of OS Windows xp/7/10/server, drivers and Office 2007 upwards.
● Recovery and backup customers data, email configuration, password issues
● Detection and resolve security problems, virus, malware, spyware.
● Repair mobile phones and tablets, replacement damaged LCD and cleaning.
● ISP installations, network (LAN/ WAN/ Wireless) troubleshooting.
● 1st, 2nd, 3rd line IT support, hardware and software helping by phone calls and on the customer side.
● Diagnostic Windows error, repair, upgrade, maintenance, bios update, troubleshooting.
● Support PC, laptops, printers, tablet and mobile phones.
● Assembling and set up new PC, laptops and printer for private users and SME customers.
● Performing installation of OS Windows xp/7/10/server, drivers and Office 2007 upwards.
● Recovery and backup customers data, email configuration, password issues
● Detection and resolve security problems, virus, malware, spyware.
● Repair mobile phones and tablets, replacement damaged LCD and cleaning.
● ISP installations, network (LAN/ WAN/ Wireless) troubleshooting.
IT technical support and helpdesk (wsparcie techniczne dla 1 i 2 level)
Storm-IT Ltd (storm-it.com), Barnet, London
● 1st, 2nd line IT support, hardware and software, diagnostic, repair, upgrade, maintenance, bios update.
● Troubleshooting PC, laptops, tablet and mobile phones.
● Controlling daily performance of computer systems.
● Receiving and resolving tickets by phone calls, Team Viewer and on the customer side.
● Assembling and set up new PC, laptops and IT equipment for SME customers and private users.
● Performing installation of OS Windows 7 upwards and appropriate office software (Office, Sage).
● Responsibility for the company hardware & software, receiving packages and count stock inventory.
● Data recovery and backup. Transferring operating systems and customers data.
● Identify and resolve security problems. Installing, maintaining antivirus, spyware & malware software.
● Package Office 2007 upwards, 365 installation and configuration email exchange.
● Repair mobile phones and tablets, replacement damaged LCD, cleaning, setup email.
● Working with Lenovo, Dell, HP, Sony, Draytek, Cisco, products.
● Cabling and networking LAN/WAN technologies, basic VoIP systems.
● Troubleshooting PC, laptops, tablet and mobile phones.
● Controlling daily performance of computer systems.
● Receiving and resolving tickets by phone calls, Team Viewer and on the customer side.
● Assembling and set up new PC, laptops and IT equipment for SME customers and private users.
● Performing installation of OS Windows 7 upwards and appropriate office software (Office, Sage).
● Responsibility for the company hardware & software, receiving packages and count stock inventory.
● Data recovery and backup. Transferring operating systems and customers data.
● Identify and resolve security problems. Installing, maintaining antivirus, spyware & malware software.
● Package Office 2007 upwards, 365 installation and configuration email exchange.
● Repair mobile phones and tablets, replacement damaged LCD, cleaning, setup email.
● Working with Lenovo, Dell, HP, Sony, Draytek, Cisco, products.
● Cabling and networking LAN/WAN technologies, basic VoIP systems.
IT technical support and services (serwisant komputerowy)
GreenCom - computer shop and services in Lublin
● 1st, 2nd line IT support, hardware and software helping in the shop and on the customer side.
● Diagnostics & support for PC, laptops, printers. Repairs, upgrades, troubleshooting Windows 95 upwards
● Assembling and set up new PC, laptops and peripheral devices SME customers and private users.
● Performing installation of OS Windows XP upwards and appropriate office software, setup email.
● Responsibility for the company stock inventory, sales and backup.
● Identify and resolve security problems, virus, malware, spyware. Customer data recovery and backup.
● Diagnostics & support for PC, laptops, printers. Repairs, upgrades, troubleshooting Windows 95 upwards
● Assembling and set up new PC, laptops and peripheral devices SME customers and private users.
● Performing installation of OS Windows XP upwards and appropriate office software, setup email.
● Responsibility for the company stock inventory, sales and backup.
● Identify and resolve security problems, virus, malware, spyware. Customer data recovery and backup.
IT support (montaz i serwis komputerów)
● 1st line IT support, hardware and software helping in the shop.
● Assembling and set up new PC and peripheral devices in the shop warehouse.
● Diagnostics & support for PC and damaged equipment.
● Performing installation of OS Windows 95/XP and Office suite.
● Responsibility for the company stock inventory.
● Assembling and set up new PC and peripheral devices in the shop warehouse.
● Diagnostics & support for PC and damaged equipment.
● Performing installation of OS Windows 95/XP and Office suite.
● Responsibility for the company stock inventory.
IT support and services (serwisant komputerowy)
Widar (widar.lublin.pl) - computer shop and services
● 1st line IT support, hardware and software helping in the shop.
● Diagnostics & support for PC and printers.
● Assembling and set up new PC and peripheral devices in the shop.
● Installation and upgrades DOS, Windows 3.11/95 and MS Office suite, setup email.
● Support SME customers and private users.
● Diagnostics & support for PC and printers.
● Assembling and set up new PC and peripheral devices in the shop.
● Installation and upgrades DOS, Windows 3.11/95 and MS Office suite, setup email.
● Support SME customers and private users.
Szkolenia i kursy
● Microsoft Certified Professional (MCP) 2010 - 5 E Ltd - Selby Centre, London
● Microsoft Certified Solutions Associate (MCSA) 2010 - did not take last exam - 5 E Ltd - Selby Centre, London
70-290 Managing and Maintaining a Windows Server 2003 Environment - exam pass,
70-291 Implementing, Managing, and Troubleshooting DHCP - exam pass,
70-284 Implementing and Managing Microsoft Exchange Server 2003 - did not take last exam
● CCNA Exploration 2010 course completed, did not take exam - ELATT.org.uk, London
Accessing the WAN, LAN Switching and Wireless, Routing Protocols and Concept, Network Fundamentals
● Comptia A+ 2007 - ELATT.org.uk, London
IT Essentials I, PC Hardware & Software
● Computer Systems Maintenance B2 2006-2007 - ELATT.org.uk, London
● ESOL Skills for Life, Entry 2 2006-2007 - English School Barnet and Southgate College, London
● Microsoft Certified Solutions Associate (MCSA) 2010 - did not take last exam - 5 E Ltd - Selby Centre, London
70-290 Managing and Maintaining a Windows Server 2003 Environment - exam pass,
70-291 Implementing, Managing, and Troubleshooting DHCP - exam pass,
70-284 Implementing and Managing Microsoft Exchange Server 2003 - did not take last exam
● CCNA Exploration 2010 course completed, did not take exam - ELATT.org.uk, London
Accessing the WAN, LAN Switching and Wireless, Routing Protocols and Concept, Network Fundamentals
● Comptia A+ 2007 - ELATT.org.uk, London
IT Essentials I, PC Hardware & Software
● Computer Systems Maintenance B2 2006-2007 - ELATT.org.uk, London
● ESOL Skills for Life, Entry 2 2006-2007 - English School Barnet and Southgate College, London
Edukacja
Specjalizacje
IT - Administracja
Wsparcie techniczne/Helpdesk
Grupy
Arena Biznesu
Grupa dla młodych i starszych :-) przedsiębiorców, którzy chcą w innowacyjny sposób promować swoją firmę.
Biznes: CZEGO ROBIĆ NIE WOLNO (pomysł na własny biznes, własna firma;jak odnieść sukces w biznesie)
DLACZEGO 80% FIRM UPADA W CIĄGU PIERWSZYCH 2 LAT SWOJEGO DZIAŁANIA? DLACZEGO TYLE FIRM NAWET JEŻELI ODNIESIE SUKCES NA POCZĄTKU PÓŹNIEJ WPADA W KŁOPOTY?
BIZNES KONTAKT
Grupa której celem jest nawiązanie partnerskich, biznesowych kontaktów w szerokim słowa tego znaczeniu od kultury, poprzez finanse, zarządzanie, poszukiwanie partnera, sponsoring.
Możliwość wymiany k
BIZNES współpraca i partnerzy
Otwarta grupa dla przedsiębiorców poszukujących partnerów biznesowych, współpracowników, pomysłów.
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Doradcy Finansowi FIRMY
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