Olaf Sandberg

• Managing and troubleshooting worldwide Rockwell WAN infrastructure
• Managing and troubleshooting complex LAN environment
• Managing and installing Data Center equipment and connections
• In depth knowledge of CISCO equipment, both onsite and remote support
• Configuration and implementation of company-wide VOIP services
• Administration and configuration of VOIP services (Cisco Unified Call Manager 7)
• Voice gateways configuration for new Rockwell offices
• Administration and configuration of UCCX solutions for helpdesk users (Cisco IPCC server and basic scripting)
• Implementing companywide changes in network configuration according to Rockwell processes work-flow.
• Maintaining network uptime for crucial services
• Managing Critical incidents as part of break & fix team
• Contacting 3rd party vendors in order to resolve problems outside of Rockwell network (AT&T, BT, Sprint, Telmex, etc.)
• Escalation point for other IT departments and onsite engineers
• Training newly hired Rockwell employees in basic networking and IP Telephony
• Out of hours and Weekend on-call Support

• Hardware/software advanced end user support (PC's, Laptops, Printers, Scanners, MFD’s)
• Network administration/ troubleshooting (Switches, Routers, Cabling, Shared Areas, Printers, DHCP, DNS)
• Servers and HP Storage-works administration (Print Servers, File Servers, Exchange 2003,Application Servers)
• Active Directory administration (Group Policies, Security Groups, Users)
• Backup procedures planning/administration (HP Data Protector)
• BES Server installation and Blackberry service administration (BES Express for MS Exchange)
• VMWare vSphere 4 servers farm administration (Creation of VM's, restoration from Backup)
• Basic SQL querying and database updating (Toad for data Analysts 2.7, Toad)
• Avaya VOIP Telephony administration
• Assistance in grand opening of New Flagship Store in London Regent Street (cabling, switches and wireless installation and configuration)
• iPhone and iPad configuration for business purposes (introduction of iPad platform to the business)
• Company Intranet creation and administration (MS Share Point)
• Participation in process upgrade projects (launching Austin Reed International Project, stock allocation upgrades)
• Dealing with IT Suppliers,/3rd Party Companies
• Out of hours and Weekend on-call Support

• Advanced hardware and software support – Desktops and Laptops (Remote and desk side support).
• Microsoft Office 2003/2007 and Open Office software installation and support.
• User access administration (Active Directory- OUs, Security groups, Permissions).
• Servers administration and support (Windows server 2003)
• Exchange 2008 administration and support (Email accounts, distribution lists, server space allocation).
• VOIP- IP Telephony administration (CISCO Call Manager 7 configuration) and Blackberry support
• New PCs assembling and configuration (Windows XP, Vista and 7).
• New Branches /stores set up (IT and network equipment installation and testing), upgrading current network infrastructure
• Process and procedures improvement activities based on ITIL helpdesk environment experience

• Advanced Desktop and Laptop support ( MS Office 2003-2007, System errors, Network errors, hardware problems)
• Installation, configuration and administration of operating systems (Windows XP, Vista, 7)
• Managing Client Network (DNS, DHCP, Exchange, FTP, Windows Server 2000, 2003)
• SMS (System Management Server) Administration
• Installation and configuration of Antivirus and Firewall protection on servers and hosts (McAfee, AVG, Windows firewall, Check Point, McAfee Endpoint Encryption system)
• Blackberry Support (BES servers, exchange, end user issues)