Nina Łopuszyńska

• lead Customer Operations team (4 direct reports)
• define customer service best practices and set team objectives
• ensure standardization across all customer service actions
• manage customer-driven supply chain, including order entry, order management and deliveries
• address the efficiencies and effectiveness of the processes with an eye for improvement
• drive Supply Chain projects
• responsible for set up, execution and monitoring of country and Accounts Ops business plans
• maximize potential revenue opportunities and leverage logistic infrastructure
• lead country S&Op planning
• collaborate with Sales Operations in order to deliver best service to Sales Team.

• planning and coordinating contracted operations of Top Accounts
• responsible for delivery of operational exellence in support of the Account strategy
• assist KAM and KAE's in generating revenue & seeking additional business opportunities
• manage Top Accounts KPI's (DIFOT, C2S, DSI, Customer Satisfaction etc.)
• manage various internal processes required to deliver Nike's capabilities to the Accounts
• participate in Account reviews
• provide input during monthly goal setting process
• own & lead monthly S&Op meetings
• lead Customer Operations team (3 direct reports)
• establish individual goals and clarify expectations of each team member
• perform execution of development plans of each team member
• recruit new team members when needed

• supervise daily operations and activities of Customer Operations team
• participate in shipping goal setting process
• track and take necessary actions in terms of shipping goal realization
• integrate customer receiving capacity to Nike supply chain, ensuring a smooth flow
• coordinate order and holds management
• maintain KPI’s for coverage and service
• create and communicate new procedures/programs
• co-ordinate national & international movement of goods (logistics)
• coordinate & lead the work of external providers (logistics)
• lead Customer Operations team (3 direct reports)
• establish individual goals and clarify expectations of each team member
• perform execution of development plans of each team member
• recruit new team members when needed

• track and maintain orders
• ensure accurate and timely delivery of products to accounts
• proactively sell product based on knowing specific needs of customer
• analyze and interpret system generated reports, take actions based on the outcome
• drive the relationship with Retailers through constant communication
• ensure achievement of KPI’s for supply chain performance
• assist BA’s, Leads, and CSM’s in identifying and supporting the analysis of process areas that require improvement