Natalia Teodorczyk

Responsible for : assisting with servicing of inbound contacts , process escalated exceptions while acting as a liaison between MG and Customers, Agents,
Billers, and internal MoneyGram departments, handle escalated consumer issues, MoneyGram agent, clients, and Financial institution contacts ( issue resolution and/or complaint documentation for all money wire & money order products), basic automation troubleshooting, and transaction hold review and processing, staying current on product procedures and meeting performance standards to include but not limited to consumer escalation issue resolution and/or complaint documentation.
Duties include re-routes, refunds, internal refund processing, reversals, encashment, claim card processing, photocopy requests, and general “help” questions from tier 1 staff.