Natalia Rudnik

List of a Lidership responsibilities:
- Team coordination (15 members)
- PTM (passenger transfer manifest) and BTM (baggage transfer manifest) verification
- preparing benefits for passengers
- preparing daily irregularity reports
- Cooperation with Operational Center and Warsaw Hub Duty Manager
- support for Complain Department based on historical data of passenger benefits from Altea system
- cooperation with Complaint Department in regards to ticket changes verification using Amadeus system
- preparing Flight Interruption Manifest
Main responsibilities:
- sell and exchange airline tickets on passengers requests in Amadeus system
- offering additional services (animal carriage, sports equipment, upgrade to higher class, seat assignment)
- Passenger Check-In in Altea System
- documents verification prior departure
- Visa, ESTA, ETA verification
- Transfer Passengers Check-In
- provide benefits due to airline irregularities
- preparing invoices
- cash transactions
- POS transactions
- daily sales reports
- support of HUB Info system
- support of ZION system
- involuntary ticket changes due to flights delays or cancellations
- preparing Denied Boarding Compensation documents
- preparing certificates for the flights delays or cancellations
- offering upgrades at the boarding gate for long-haul flights prior departure
- complaints investigation
- customer service via e-mail, telephone
-business customers service (group customers, travel agencies)