Natalia Dankiewicz

Processing Payroll files with high data importance,
Coordinating standard BAU tasks for clients among the team members,
Managing SLA for each client – building calendar, due dates, timeframes,
Providing the ad-hoc analysis/files requested by external and internal team/client,
Cooperation with Implementation and Configuration team when developing into new platform,
Close cooperation with Implementation team not only during Renewal, but also on daily basis regarding improving export/import processes,
Improving documentation for benefit scheme processes - EMEA Countries,
Being first touch person if there is any escalation or action required on administration task, which require experience, knowledge of the system and basic law for particular benefit,
Daily communication with the client via email and phone,
Coordinating/Participating in internal and external conference calls,
Operating on few systems: Staffcare, Greater Insight, My Money, Big Blue.
1st trainer for Documentation processes.

Provide flexible benefits scheme service for multi-international clients from EMEA countries,
Support larger strategic clients,
Looking after correctness of benefit reports, payroll reports and other essential accounts required by customers (Microsoft Excel files)
Preparing final versions of benefit reports and payroll reports (Microsoft Excel files),
Providing reports for a given period of time in a month and year - working with a calendar built by a client,
Ensure service is delivered in accordance with the SLA,
Participating in conference calls with foreign co-workers and client representatives,
Communicating with client representatives via email on a daily basis,
Processing and analyzing sensitive data in a professional and discreet manner,
Work on following platforms: Outlook, Lotus Notes, SharePoint.