Monika Zińczuk

Responsibilities:
Reporting and analysis of consumer complaints and pre-sales from partners selling points. Preparing expert opinion regarding reported complaints. Providing accurate information to sales assistants and consumers in terms of their rights and obligations within the current consumer law. Conducting workshops and training courses on consumer complaints and how deal with a difficult customer. Preparation and implementation of complaint procedures in relation to the Consumer Sales Act, Civil Code and product policy ECCO. Cooperation with Quality in Denmark in terms of quality of ECCO products. Prepare reports on the quantity and quality of reported product defects. Preparation of annual reports in relation to the level of complaints ECCO products along with the observations for the Department of Sales and Production. Checking the reliability of assessments performed experts and issued an opinion. Since 2009, coordination of cooperation between service department and Customer Service, Sales and business partners. Checking the reliability of opinion performed by experts. Organization disposal of damaged or defective products from ECCO Service.

Responsibilities:
Branding. Product Management Group A&A. Develop and update product forecasts. Market research and overview of competitor offers and pricing. The analysis of the latest trends in fashion. Preparing analyses and reports on the collection resale and expectations with reference to future season. Close cooperation with ECCO Shoes International AG for the implementation of long-term development strategy of selling accessories ECCO in Poland in the retail channel. Analysis of KPIs. Product presentations. Directing and assisting business partners in elections collection. Conducting workshops and product training and sales. Acquisition of new partners. Development of distribution for products A & A. Sales of products in the B2B channel. The implementation of the budget. Active telesales. Preparing periodic weekly newsletter `s, product proposals, special offers. Preparing offers and coordination of cooperation with purchasing clubs in e-commerce channel. Creating and maintaining good relationships with trading partners ECCO. Sales of products to the selected group of multibrand customers. Support customers in the direction of their further development. Writing product pocket guides for sales assistants. Participation in the global, seasonal Kick Off `s.

Responsibilities:
Careful analysis of the supply of goods. Preparing reports and schedules deliveries. Notifications production delays or difficulties. Overview of availability of goods and the possible changes in orders in order to reduce the amount of cancellations or returns. Delivery notification from the distribution center to selling points or warehouses ECCO partners. Coordination of cooperation between the departments Sales, Finance and Logistics to ensure the liquidity of orders.

Responsibilities:
Professional service the largest companies cooperating with ECCO on: registration main orders and repeat seasonal orders, supply the necessary sales documentation (invoices, credit memos, EAN code base). Precise and thorough information about products ECCO and their changes. Sending stock availability and identifying new products with the highest resale, marketing products, price offers. Prepare reports and summaries, analysing quantitative distribution and delivery schedule; delivery notification; documentation and coordination of reporting missing goods and possible complaints. The efficient performance of all processes related complaints both consumer complaints and pre-sales. Registration of new partners ECCO in SAP. Updated data on business partners and selling points. Update prices and discounts on products ECCO. Working closely with the Sales department, especially sales representatives in order to pursue a single strategy of cooperation with major trading partners ECCO.

Responsibilities:
Working closely with a designated group of trading partners ECCO. To provide professional and accurate information about the products ECCO stocks. Repeat orders registration. Sell complementary products ECCO. Reliable information about delivery dates and any changes or cancellations. Current analysis of the level of orders. Issue of invoices, credit memos. Correspondence. A professional telephone and e- Mail service retail customers to provide information on the availability of products ECCO, current promotions, sales and special activities. Competent responding to claims and complaints. Cooperation with the departments Sales, Finance and Logistics to provide professional service wholesale customers ECCO and the smooth functioning of selling points.

Responsibilities:
Maintaining contacts with business partners, in particular the collection of any data resulting from conversations with customers, such as stock availability, sales volume and competitive activities, the sale of complementary products to a network of retail partners, implementation of repeat orders. Caring for reliable information of customers, in terms of confirming orders, delivery information between the central warehouse and retail selling points, the size of the obligations arising from the cooperation with ECCO. Coordination of the information flow between business partners and administrative staff of ECCO, including: close contact with Retail and Sales departments and investor during the opening of new selling points; coordination of deliveries to customers with Logistic & Sales departments; transmission of any data that could affect the current or future financial position of the client with Finance & Sales departments. Preparing sales reports, stock availability and other business arising from the Sales department. Keeping sound administration Sales department and the ensuing correspondence. Timely reporting the results of their work to the immediate supervisor.

Responsibilities:
Sales of products ECCO including the six steps of sales. Implementation of the daily and monthly sales budgets. Caring for compliance with all recommendations of Visual Merchandising ECCO products. Prepare daily sales reports. Acceptance of delivery and update of stocks. Participation in product and sales training. Taking care of a good corporate image.

Responsibilities:
Consulting and sale of products from a group of music and movie. Providing information on the availability of all product groups that are in the range of sales Empik. Create orders and inventory replenishment in movie department. Negotiations with suppliers for the promotion of new movies. Efficient response to the needs of individual clients in terms of content the movies. Building a positive image of the company.