пропозиції роботи
Monika Maćkowiak
Order Entry Specialist, Becton Dickinson
Wrocław,
dolnośląskie
Dołącz do GoldenLine i obejrzyj pełny profil tej użytkowniczki
Zobacz pełny profil
Umiejętności
Global Services
Świadczenie usług IT
obsługa komputera
Zarządzanie usługami IT
komunikatywność
języki obce
Umiejętności komunikacyjne
Kreatywne rozwiązywanie problemów
Pakiet MS Offiece
nauczanie języka angielskiego
Język angielski w biznesie
tłumaczenia pl-ang, ang-pl
Hiszpański B1/B2
organizowanie wysyłki towarów
wsparcie klienta
Technologia informacyjna
Raportowanie i analizy
Tłumaczenie przy użyciu komputera
Języki
polski
ojczysty
angielski
biegły
hiszpański
dobry
japoński
podstawowy
Doświadczenie zawodowe
Customer Service Representative
- Employees’ onboarding and offboarding processes; collecting and processing information
- Handling phone calls from English-speaking customers (Europe, America, India)
- Responding to e-mails in English
- Working in corporate environment; executing multiple tasks simultaneously
- Fixing frontline technical issues; troubleshooting over remote sessions with customers
- Identifying complex issues or services and assigning them to the appropriate resolver group
- Creating and managing work orders and requests; both low and high severity incidents
- Efficient usage of company tools and knowledge databases
- Cooperation with L2 teams
- Handling phone calls from English-speaking customers (Europe, America, India)
- Responding to e-mails in English
- Working in corporate environment; executing multiple tasks simultaneously
- Fixing frontline technical issues; troubleshooting over remote sessions with customers
- Identifying complex issues or services and assigning them to the appropriate resolver group
- Creating and managing work orders and requests; both low and high severity incidents
- Efficient usage of company tools and knowledge databases
- Cooperation with L2 teams
Teacher of English Language
Olymp Institute of English
- Language teaching with the usage of Direct Method
- Teaching children
- Cooperation with Labore Nobilis
- Teaching children
- Cooperation with Labore Nobilis
Business and Casual English Teacher
- Teaching business language in NOKIA, Work Service, TIM, Elektrotim, Adkom, Procom
- Providing lectures in the fields of marketing, finance and banking, management, production
- Giving presentations in English
- Supervising the teaching process
- Choosing appropriate teaching materials
- Test preparation
- Teaching English at levels A2-B2
- Creating and maintaining motivation
- Usage of PowerPoint (presentations) and Microsoft Word (test preparation, documentation)
- Usage of various teaching methods, i.e. debates, vocabulary drills, panel discussion, role playing
- Providing lectures in the fields of marketing, finance and banking, management, production
- Giving presentations in English
- Supervising the teaching process
- Choosing appropriate teaching materials
- Test preparation
- Teaching English at levels A2-B2
- Creating and maintaining motivation
- Usage of PowerPoint (presentations) and Microsoft Word (test preparation, documentation)
- Usage of various teaching methods, i.e. debates, vocabulary drills, panel discussion, role playing
Teacher of English Language
Pretender Adrian Wronka
- English instructor in Tax Office at Sztabowa Street, Wrocław
- English Instructor in Cosinus (European Union Program), Wrocław
- English Instructor in Cosinus (European Union Program), Wrocław
trainee
XOGRAPH TECHNOLOGIES LIMITED
- One month work experience
Creating promotional material and conducting marketing research
- Rearranging company website layout and content
- Instruction sheet translation: English-Polish, English-Spanish
- Correspondence with Spanish companies
- Preparing reports concerning employee’s efficiency
- Participation in SWOT analysis; presenting new ideas and improvements (and later implementing
them)
- Establishing new marketing strategy; cooperation with local Marketing Executive
- Shipment assistance
Creating promotional material and conducting marketing research
- Rearranging company website layout and content
- Instruction sheet translation: English-Polish, English-Spanish
- Correspondence with Spanish companies
- Preparing reports concerning employee’s efficiency
- Participation in SWOT analysis; presenting new ideas and improvements (and later implementing
them)
- Establishing new marketing strategy; cooperation with local Marketing Executive
- Shipment assistance
Szkolenia i kursy
Customer Satisfaction and Quality (IBM)
Email writing (IBM)
Soft Skills (IBM)
Basic Networking (IBM)
IT Problem Determination (IBM)
Ticket Management (IBM)
Email writing (IBM)
Soft Skills (IBM)
Basic Networking (IBM)
IT Problem Determination (IBM)
Ticket Management (IBM)
Edukacja
Filologia Anglielska, magisterskie
Uniwersytet Wrocławski
Język Anglielski w Biznesie i Tutystyce, licencjackie
Wyższa Szkoła Filologiczna we Wrocławiu
Specjalizacje
Administracja biurowa
Wprowadzanie/Przetwarzanie danych
Edukacja/Szkolenia
Nauka języków obcych
IT - Administracja
Wsparcie techniczne/Helpdesk
Obsługa klienta
IT/Telekomunikacja
Zarządzanie jakością
Kontrola jakości
Zainteresowania
Foreign culture: English, Spanish, Japanese
Cooking
Computer games (strategy, fantasy)
Cooking
Computer games (strategy, fantasy)
