Monika Kusztal

New position created in order to improve the recruitment of the Group also for me to be able to work from home as I have moved back to Poland (working from home).
Reporting directly to the Group Operations Director.
 Development and implementation of the recruitment process
 Recruitment of the high quality employees across the board (junior and senior roles)
 Producing weekly reports

Overall stand-alone responsibility for all aspect of HR, based in Coppid Beech Hotel in Bracknell, reporting directly to the Group Operations Director:
 Responsible for payroll, ER, recruitment, employee engagement, working closely with the HOD’s to achieve company’s objectives
 Performance Management
 Payroll & budget control for all sites, pensions administration & management

Responsible for all areas of HR within the group, reporting directly to the CEO and board of directors, based in Leicester Square:
 Work closely with senior management to ensure consistent implementation of HR strategy
 Strategic business partner, working in close partnership with line managers across the group in order to meet HR related requirements of the business needs and objectives
 Manage HR projects in order to ensure a fully integrated HR service to the restaurants teams - proactive management of workforce planning ; analysis and interpretation of HR trends and data; resourcing and recruitment needs; L&D initiatives; managing the payroll information and identifying HR interventions resulting in improvement of the company functioning and achievement of the operating goals
 Establish credible, sustainable and influential working relationship with all Managers across the group. Provide first line advice to managers on all HR policies, procedures and guidelines, priorities, problem solving, staffing issues where HR expertise can have a positive impact, using appropriate analysis and organisational assessment
 Oversee closure of 2 sites – inclusive of managing the redundancy & redeployment cycle of the workforce involved
 Pensions roll out project – People’s pension
 Manage all ER and recruitment matters within the group
 Liaise with external Legal support provider as per company policy on Employees Relations matter as and when ap-propriate on occasion where needed

Managed and significantly improved the performance of 3 restaurants across the Group in West End whilst managing 2 other sites at the same time.

5 Argyll Street at Oxford Circus:
 Managed opening of this new site
 Awarded the title of the most successful restaurant within the business – Restaurant of the year 2012 – 2013 awards
 Managed the improvement of the labour costs and GP% (the best results across the Group)
 Leader of the Mystery Dinner across the company
 The best Trip Advisor results across the company
 Local marketing improvement
 Introduction and implementation of the company standards which was then rolled out across the whole group based on model designed by myself
 Creating and implementing staff incentive scheme

24 Cranbourn Street at Leicester Square:
 Improved 2,6 % on a labour costs towards the yearly budget
 Managing HR issues within the site
 Revenue increase
 % GP improved
 Mystery Dinner results improvement
 Internal training of the FOH and BOH staff members to support they carrier growth within the company, training of the company supervisors and assistant managers

12 Woodstock Street at Bond Street:
 Improved the restaurant cleanness, H&S and HR
 Improved general performance and financial results
 Improved the % GP, labour costs and revenue
 Introduced local marketing

66 Haymarket at Piccadilly Circus:
 Assisting the restaurant manager in daily operations, local marketing, HR and H&S
 Opening/closing the restaurant

 Worked closely with the business owner
 Opening/closing procedure
 Weekly stock take
 Staff recruitment
 Managing and training FOH, BOH staff members
 Creating new menu with the head chef
 Organising functions, parties and managing bookings
 Local marketing