Miroslaw Albin

Change Manager Service Desk
• Filtering Impractical Changes
• Receive, log and allocate priority with initiator/originator
• Decide change advisory board attendees
• Circulate all changes prior to change advisory board
• Chairing change advisory board
• Decide who receives which change
• Authorise acceptable changes on advice of change advisory board
• Issue forward schedule of changes
• Reviewing & closing changes
• Review all outstanding requests for changes awaiting action
• Develop business case and obtaining approval
• Management reporting
• Analyse change records for trends

Salesman
• responsible for finding new customers and keeping good contact with install base clients from ISA sp. z o.o.
• coordinating all actions with customer and ISA resources
• preparing new possibilities of sales (storage products, network security software)
• creating value proposition for network security systems from Tivoli, CA, Veritas, storage and services.

Salesman
• prepared all needed documents for opening Crede Experto foreign office in Poland (registration at court, tax office, Business Partnership with IBM etc.)
• responsible for building relationships with new customers and keeping good contact with install base clients from High Availability market
• coordinating all actions with customer and IBM resources
• translation of all documents needed by customer (technical overview, implementation etc.) from english and czech to polish
• creating value proposition for High Availability systems from Vision Solutions Inc.

Territory Representative GMB
• responsible for building relationships with new customers and keeping good contact with install base clients from Medium Size Market
• coordinating all actions with customer and IBM resources

IBM.COM telesales specialist: pSeries (UNIX servers), SSG (Storage), iSeries ( AS/400 )
• covering the web part of all pSeries campaigns of IBM Poland : start of the most important pSeries announcements in 2H2001: p610, p630, p650, p655
• handling both technical and sales parts of my projects (configurations, upgrades and sizing for SAP, Oracle, various GIS applications, groupware and collaboration SW, etc.)
• pSeries Solution Sales - IBM eServer Certified Specialist (10/2002) Also doing pre-sales support for IBM field SalesReps and BP’s consisting of: configuring IBM entry &midrange RS/6000 (models:150, 170, 270, F80), eServer pSeries (models: p610, p615, p620, p630, p640, p660) and IBM Storage Components.

IBM.COM pSeries Brand Leader: PL, SK, HU, SI, CZ, 2H2001/Present (Along With The Telesales Position)
• Provide all necessary products support to collect and distribute all the information to the ibm.com community to increase the product knowledge
• Help other members of pSeries group Telesales support, coaching, training, solving issues within team.
• Cover increased support in order to work closely with the Telemarketing, WEB, TeleCoverage to increase the volume of opportunities in the ibm.com pipeline for all 5 countries
• Deliver opportunities closing support, work with all Telesales and the country Brand Leaders to identify the key gaps and bring ideas/actions accelerating the sales execution speed
• Direct sales management support for the management and the country teams to handle and communicate the sales and the operational status within the daily business situations

Sales / Serviceman
Direct sale of OPTIMUS products, taking service care service of customers

Service and maintenance of ADS ANKER POS and Motorola Computers