Michal Wojcieszak

● Supervision and/or performing Order to Cash activities
● Leading a team of OTC process specialists including workload management on time
delivery in line with service level agreements
● Understanding of business needs and priorities and effective interaction with customers
● Contributing to and supporting global process standardization and continuous improvement
● Coordination of work team members
● Reporting to Manager (KPI, SLA)

● Ensure team have the resources, coaching and feedback they need to handle each customer
contact with quality and in a timely manner.
● Communicate regularly 1 to 1 meetings and group huddles.
● Support my team through giving regular performance feedback ensuring team know the quality
standards we have set and why they are so important to customers.
● Address any performance or attendance concerns as they arise.
● Ensure team use work modes consistently and accurately to contribute to more stable, reliable
data for forecasting and scheduling.
● Work closely with training and quality to identify and solution quality improvement
opportunities and action training gaps identified.
● Assist with recruitment and training of new team members.
● Work with management to deliver on change initiatives which will benefit the business and the
customer.