Michał Urbański

Support of infrastructure-related work, acting as a local competence for all local infrastructure related activities, also as local hands for 3rd party competence services: networks, server or storage maintenance, database or VMware service, etc.
Running local technical service desk and support operations
Participating in follow the sun incident resolution
Supporting telecommunication (fixed and mobile) and audio-visual (AV) systems, meeting room set up and network configuration (e.g. patching)
Monitoring daily administration and troubleshooting of computer equipment, servers, LAN/WAN and providing hands-on troubleshooting support
Managing contract discussions and license renewals
Documenting and standardizing IT policies, procedures, practices and documentation
Supporting the IT Manager as needed and contributing to specific projects and implementation
Providing necessary training, education and support to end users
Maintaining an up-to-date knowledge of new and changing IT developments
Managing relationships with outsourcers and third-party providers
Managing the relationship with business leaders on site

Support in English for internal employees outside Poland
Solving issues in terms of online services from Microsoft in accordance with the highest standards of customer service
Support provided in the form of telephone calls, mail and remote desktop connection
Support for MS Office suites, Office 365, Windows 7 and 10, Active Directory, Citrix, Lotus Notes, Nilex
Support of mobile devices
Support for other online services like OneDrive, Skype
On-site local support

Backstore server systems maintenance and administration support,
Retail and banking systems installation and configuration,
Software log files analysis,
Network infrastructure issues troubleshooting, diagnostics and configuration,
Workflow efficiency evaluation
Software deployment
Software installation superivising, controlling, planning, supporting

Hardware and software issues troubleshooting, diagnostics and solving,
Bug testing, reporting and analysis,
End-user emergency case support in English (global range),
Cooperation with technical field service providers and external IT systems-responsible teams in English language environment (global range),
End-user relations