Michal Szafraniec

- Promote Mastercard technologies, products and services by providing consultancy services
- Driving innovative projects which are allowing Mastercard customers to use products and services such a mobile and wearable payments
- Scoping and project management of customer deployments. Support of digital payments expansions
- Provide and define deployment solutions to meet identified Customer needs
- Making sure that previous experiences, market insights/intelligence, best practices are captured and reflected in future product requirements and the delivery model.
- Constant improvement of implementation process
- Support of the Product Delivery division
- Active collaboration with Mastercard Academy

- Deliver medium/high complexity infrastructure services to our consumers from initiation to checkout and delivery. Platform includes Linux, Windows, Database, Web Services, Storage, and Virtual Machines.
- Confirm scope across organisation, defines implementation approach, track milestones, and manage delivery risks & issues.
- Engage respective teams as required to deliver a consistent high quality service.
- Manage multiple simultaneous global initiatives. Provide day to day support of our delivery services to meet our service level agreements.
- Produce delivery plans, minutes, status reports, KPIs, and risk logs.
- Communicate with stakeholders and clients at different levels of the organization on status and risks.
- Build a trusted partnership with clients. Ensure timely delivery of IT solutions aligned to the client’s requirements while supporting the strategic objectives of the organization. Ensure SLA and project milestones are consistently being met.
- Support clients and users with their delivery requests through the ServiceNow Ordering Platform.
- Maintains quality of service by supporting and adhering to organizational standard operating procedures.

- Conduct regular team meetings with service leads from each domain to review: Incident & Problems, Risk Review, MIR & root cause elimination plans, Service trends, Project status and planning, Continuous improvement plan, Man time cost review
- Provide single point of management and escalation for delivery teams on the service.
- Co-ordinate the delivery of the service across all delivery domains by assisting with planning, prioritizing activities, and obtaining guidance from the Service Owner.
- Service expert /reference for senior management & customers, Scope of service & related metrics & SLA, Technologies used, Risks & opportunities
- Manage the delivery Risk Register, ensuring appropriate owner, senior approval & review of ‘accepted’ risk.
- Support the Change advisory board (CAB) ensuring changes for the account are accurately explained, risk assessed and authorized.
- Create, agree & maintain DR process for the account.
- Recognize the business impact of service quality issues and manage resolution to customer satisfaction.
- Translate business requirements into technical requirements and specifications.
- Assess account delivery against all aspects of ITIL service management. Ensure Service Integrity is maintained through appropriate logical and physical security controls, demonstrate appropriate audit adherence.
- Manage supply of services from 3rd party.
- Identify out-of-scope requests and co-ordinate cost and time estimates for Service owner to present to the client.
- Oversee appropriate capacity management ensuring there is no unexpected impact to the service due to growth.
- Manage resource actuals to agreed Service Owner plan.

- Security Operations Tools Automation management..
- Point of contact for all security related topics for Gallia region(multiple accounts)
- Daily management of technical teams in terms of security issues
- Monitor Security Incidents and react on major issues.
- Qualys Reports review
- Coordination of security patches implementation across multiple clients/accounts

- Managing and coordinating tasks of all involved teams

- Application support
- VTOM scheduler support
- Incident management
- Scripting

Application support
Incident management.
Creating reports for internal company clients.(SQL)
Updating existing documentation and writing new procedures (Heads Up).
Providing technical support for high priority incidents, cooperating with development teams from United Kingdom and Singapore.
Team member training.
Attendance of software like Toad, SqlDbx, Internal banking applications etc.

- Monitoring backups and archiving process on Unix, AS/400, AIX, Sun Solaris and Windows 2003 servers
- Creating reports for company Clients and shift managers, updating existing documentation and writing new procedures
- Providing technical support for high priority incidents and contacting technicians from France, United Kingdom and India
- Attendance of software like Remedy EARS, Unicenter, Time Navigator,Citrix etc.
- Incident management

Delivering and preparing orders

Maintenance
Surveillance monitoring system(CCTV)

Network administration
User support
Finance&HR system implementation