пропозиції роботи
Michał Malik
Team Leader, Technial Specialists, Thomson Reuters
Gdynia,
pomorskie
Dołącz do GoldenLine i obejrzyj pełny profil tego użytkownika
Zobacz pełny profil
Języki
polski
ojczysty
angielski
biegły
Doświadczenie zawodowe
Team Leader, Technial Specialists
- Managing team of technical specialists providing 24/7 support for clients all over the world
- Proactively manage customer service issues as an escalation point
- Managing relations with external service providers
- Demand management
- Process optimization
- Proactively manage customer service issues as an escalation point
- Managing relations with external service providers
- Demand management
- Process optimization
Network Management Supervisor
- Daily manage workflow for 40 Thomson Reuters IT specialists
- Continuous incident management (ie for Dealing 3000, EIKON bundle)
- Handling business critical queries and cases
- Internal and external stakeholders management
- Drive internal resolver groups to increase performance to meet SLAs
- Responsible for communication procedures
- Escalations to comms providers: Savvis, BT GSC supervisors, other Telco Vendors
- Escalations to TR support desk managers, problem and configuration management teams
- Post mortem reviews and analysis
- Service Cloud CRM and HP Service Management tickets coordinator
- Monitoring ThomsonReuters IT infrastructure
- Provide and Assist with key projects for support/service improvement
- Participation in "Incident Recovery weekend rota"
- Acting as Shift Manager on a late/night shift in terms of escalations for severity 1-3 cases and multi outages level 1–3
- Continuous incident management (ie for Dealing 3000, EIKON bundle)
- Handling business critical queries and cases
- Internal and external stakeholders management
- Drive internal resolver groups to increase performance to meet SLAs
- Responsible for communication procedures
- Escalations to comms providers: Savvis, BT GSC supervisors, other Telco Vendors
- Escalations to TR support desk managers, problem and configuration management teams
- Post mortem reviews and analysis
- Service Cloud CRM and HP Service Management tickets coordinator
- Monitoring ThomsonReuters IT infrastructure
- Provide and Assist with key projects for support/service improvement
- Participation in "Incident Recovery weekend rota"
- Acting as Shift Manager on a late/night shift in terms of escalations for severity 1-3 cases and multi outages level 1–3
Network Management Specialist
- Second line of support for the clients and field engineers
- proactively monitoring client-site devices (servers)
- remotely configuration / repair of client servers using remote manageament tools (RDP, Tivoli, SSH)
- remote servers upgrade
- Collecting & Analysing log file from client site devices
- Troubleshooting network connections and equipment, satelite
- Performing post-install checks to ensure correct functioning of devices,
- reporting, tracking incidents in CRM (Siebel) until issue is resolved
- Working with management and escalating to external teams based in different parts of the world.
- teaching and mentoring newstarters
- liaising with many departments to resolve client issues - conference calls, emails
- proactively monitoring client-site devices (servers)
- remotely configuration / repair of client servers using remote manageament tools (RDP, Tivoli, SSH)
- remote servers upgrade
- Collecting & Analysing log file from client site devices
- Troubleshooting network connections and equipment, satelite
- Performing post-install checks to ensure correct functioning of devices,
- reporting, tracking incidents in CRM (Siebel) until issue is resolved
- Working with management and escalating to external teams based in different parts of the world.
- teaching and mentoring newstarters
- liaising with many departments to resolve client issues - conference calls, emails
Hub Sorter - East Midlands Airport - Nottingham
- operating Motorola scanner
- sorting courier parcels
- sorting courier parcels
Webmaster, administrator
Student Practice
- developing Web page, FTP, HTML, creating domains
- consulting with the client
- consulting with the client
Kitchen Porter
Due Fratelli, London
- Holiday job, as a kitchen help in Italian restaurant
Szkolenia i kursy
CCNA – Networking Basics
CCNA – Router and Routing Basics
CISCO – Fundamentals Of Wireless Lans
EX0-101 - ITIL Foundation Certification in IT Service Management
Prawo Jazdy kat. B
Security Aviation Training
other courses:
MPLS, mentoring, trainer, client support;
CCNA – Router and Routing Basics
CISCO – Fundamentals Of Wireless Lans
EX0-101 - ITIL Foundation Certification in IT Service Management
Prawo Jazdy kat. B
Security Aviation Training
other courses:
MPLS, mentoring, trainer, client support;
Edukacja
Sieci Komputerowe i Systemy Rozproszone, inżynierskie
Wyższa Szkoła Zarządzania w Gdańsku
Specjalizacje
IT - Administracja
Administrowanie sieciami
Zainteresowania
Guitarist
IT Security
IT Security
Inne
Team spirit, punctual, stress resistant, very good sense of organization, leadership, fast & accurate;
Grupy
Niebezpiecznik
http://niebezpiecznik.pl :: Grupa dla specjalitów ds. bezpieczeństwa i osób hobbystycznie zainteresowanych tematyką IT Security.
