пропозиції роботи
Michal Koziol
O2C Process Control Jr Manager, Unilever Poland Services
Olkusz,
małopolskie
Dołącz do GoldenLine i obejrzyj pełny profil tego użytkownika
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Umiejętności
CRM
QA Engineering
SAP
SAP CRM
SQL
Visual Basic
Microsoft Access
Zarządzanie zespołem
Analiza danych
łańcuch dostaw
organizacja
Organizacja łańcucha dostaw
. NET
usprawnianie procesów
KPI
Optymalizacja procesów
procesy biznesowe
Zarządzanie czasem
VBA, Excel, Access, Sharepoint,
Znajomość SAP SD/ MM
MS Access - tworzenie baz danych - Visual Basic
Detail-oriented
Raportowanie i analizy
Wprowadzanie danych
Kontrola procesów
Automatyzacja procesu
RPA
Języki
angielski
biegły
niemiecki
podstawowy
rosyjski
podstawowy
Doświadczenie zawodowe
O2C Process Control Jr Manager
- Managing Process Control Department for Order To Cash model
- Technical support of NG O2C departments:
- Ensuring efficient and faultless customer service operations across Europe
- Ensuring support Customer Service Specialists on daily basis (SAP, CRM, EM, Excel, Access VBA, hardware etc.)
- Technical problem solving (checking if can be solved locally, raising IT issue, monitoring and testing solution)
- Cross Europe O2C KPI's reporting coordination
- Analyzing potential cost and time savings
- Design/develop /maintenance of local tools used in Customer Service
- System month end closure management to ensure financial result is correctly reported and recognized
- O2C Business Continuity (Contingency) Plan execution and ensuring proper process flow between SC functions in case of any system disturbances
- Implementing IBM ODM Decision Service Management system in Europe
- Engaging team in Robotics Process Automation
- Member of O2C Process Office team for model compliance and improvements
- Technical support of NG O2C departments:
- Ensuring efficient and faultless customer service operations across Europe
- Ensuring support Customer Service Specialists on daily basis (SAP, CRM, EM, Excel, Access VBA, hardware etc.)
- Technical problem solving (checking if can be solved locally, raising IT issue, monitoring and testing solution)
- Cross Europe O2C KPI's reporting coordination
- Analyzing potential cost and time savings
- Design/develop /maintenance of local tools used in Customer Service
- System month end closure management to ensure financial result is correctly reported and recognized
- O2C Business Continuity (Contingency) Plan execution and ensuring proper process flow between SC functions in case of any system disturbances
- Implementing IBM ODM Decision Service Management system in Europe
- Engaging team in Robotics Process Automation
- Member of O2C Process Office team for model compliance and improvements
Order Validation Team Leader
- Managing team of 12 specialists responsible for customer orders validation in CEE, DACH and SPAIN clusters
- Analyze performance to ensure that all necessary tasks are completed in accordance with
specifications and deadlines
- Recruit, train and develop team members
- Work on process improvments
- Monitor and analyze both buissnes and operational KPI's
- Ensure proper service level for internal customers
- Acting as a single point of contact in Order To Cash area for CEE countries
- Implementing NG O2C model in Spain
- Key User in CCFOT (Customer Case Fill On Time)
- Analyze performance to ensure that all necessary tasks are completed in accordance with
specifications and deadlines
- Recruit, train and develop team members
- Work on process improvments
- Monitor and analyze both buissnes and operational KPI's
- Ensure proper service level for internal customers
- Acting as a single point of contact in Order To Cash area for CEE countries
- Implementing NG O2C model in Spain
- Key User in CCFOT (Customer Case Fill On Time)
Senior Process Control Specialist (O2C)
Adding on top of specialist responsibilites:
- Process automation and simplification
- Managing customer master data team (dotted line)
- Acting as a buissnes key user during SAP DSM proof of concept
- UAT coordinator in SAP Solution Manager
- Process automation and simplification
- Managing customer master data team (dotted line)
- Acting as a buissnes key user during SAP DSM proof of concept
- UAT coordinator in SAP Solution Manager
Customer Service Process Specialist (Order To Cash Process Control)
- E2E flow
Control that the E2E order to cash process is complete on time and in full according to the business and legal rules
Report any issue within the O2C flows.
Analyze root causes and propose process improvements.
- Master Data
Run periodic maintenance process to detect inactive customers
Order and Delivery Management
Ensure CCFOT is updated on time
- Claims
Ensure pricing correctional documents have the correct sales order (credit/debit) reason code for IA KPI (ensure e.g. that return codes are only applied to returns)
- Reporting
Process improvement KPI’s
Support O2C Next Generation value realization reporting
- Billing
Review log for automatic billing generation and communicate failures to relevant parties for resolution
Review log for invoices output to customers and communicate failures to relevant parties
resolution
Support failure resolution in billing process
Trigger re-printing
Control that the E2E order to cash process is complete on time and in full according to the business and legal rules
Report any issue within the O2C flows.
Analyze root causes and propose process improvements.
- Master Data
Run periodic maintenance process to detect inactive customers
Order and Delivery Management
Ensure CCFOT is updated on time
- Claims
Ensure pricing correctional documents have the correct sales order (credit/debit) reason code for IA KPI (ensure e.g. that return codes are only applied to returns)
- Reporting
Process improvement KPI’s
Support O2C Next Generation value realization reporting
- Billing
Review log for automatic billing generation and communicate failures to relevant parties for resolution
Review log for invoices output to customers and communicate failures to relevant parties
resolution
Support failure resolution in billing process
Trigger re-printing
Operations Team Leader
managing the team of 6 (1 remotely), develop and maintain KPI, develop tools for data consolidation (.NET) and process automation, gathering data from various sources (csv, xls, pdf, ftp, http, SQL, xml), report to management (on daily, weekly, monthly basis as well as ad-hoc requests), database administration, technical support with software used in operations process, close cooperation with sales, marketing and quality assurance teams, contact customers to set up business processes
(Senior) Operations Coordinator
collation, filling and storage of electronic deployment records, generating defined MI Reports from the information held, collate and deliver products as per agreed schedules, understand and identify the delivery requirements of global carriers, working with the Sales team, negotiating priorities and scheduling deliveries together within the team, maintaining and reporting on deliveries, providing gap analysis for identifying further commercial opportunities
QA Engineer
ensure the quality, accuracy and consistency is maintained throughout: software, manual, bug database and reports, suggest ideas which may contribute to the overall improvement of a game. Consider the impact of ideas or suggestions on the overall software
Szkolenia i kursy
VBA w MS Excel
MS SQL
.NET 4.0 - podstawy
.NET 4.0 - zaawansowany
Lider Zespolu
MS SQL
.NET 4.0 - podstawy
.NET 4.0 - zaawansowany
Lider Zespolu
Edukacja
Zarządzanie i Marketing, magisterskie
Uniwersytet Śląski w Katowicach
Informatyka w Zarządzaniu, licencjackie
Wyższa Szkoła Zarządzania i Marketingu w Sosnowcu
Specjalizacje
Badania i rozwój
Business Intelligence/Data Warehouse
IT - Rozwój oprogramowania
Programista VB
Łańcuch dostaw
Logistyka/Optymalizacja
Zainteresowania
Economy, programming, good literature, DIY
