пропозиції роботи
Michał Kowal
Workforce Real Time Analyst
Wrocław,
dolnośląskie
Dołącz do GoldenLine i obejrzyj pełny profil tego użytkownika
Zobacz pełny profil
Umiejętności
Call Center
Microsoft Office
Obsługa klienta
Języki
angielski
biegły
niemiecki
dobry
Doświadczenie zawodowe
Workforce Real Time Analyst
Work closely with management and other site personnel to achieve high level goals and promote a focuses, goal driven environment. Assist Work Force Manager with call flow analysis and suggestions. Lead, plan, organize and control workflow as it relates to accepting and processing inbound call volume. Observe and monitor inbound and outbound call volume and create a strategic plan to improve and maintain KPI attainment. Create call management standards with participation from Management
Senior Customer Service Specialist
Providing job training of new hires and acting as trouble shooter for 1st level staff members. Providing help and assistance to collegues as needed as well supporting departments when deeded. Answering incomming queries from customers, solving these queries directly. Processing all incoming leeters/emails/faxes (direct debits, product changes, complaints, etc.). ragistraiting all contacts in the computer system to build customers' history.
Customer Service Specialist
Answering incomming queries from customers, solving these queriesdirectly. Processing all incoming letters/emails/faxes (direct debits, product changes, complaints, etc.). ragistraiting all contacts in the computer system to build customers' history
Customer Service Representative
following given processes and procedures in a timely manner and assuring compliance with rules and customer standards. contacting internal and external partners from different parts of Europe. updating documentations with possible changes in country specific's
Recpecjonista
Radisson Blu Wrocław
Guest check in, check out. Reservation administration, Handinge all guest enquiries and complaints in a professional manner. Ensuring all cash, charge, float and till procedures are carried out in accordance with Company policy.
Szkolenia i kursy
Hewlett & Packard:
-Customer Service Negotiation Technics
-How to deal with demanding customer
-Managing Crisis situations
Rezidor Hotel Group Trainings:
Carlson Learning Network:
-Carlson Club International,
-Goldpoints plus Quick Enroll Process,
-Basic Revenue Management Principles,
-Welcome to Goldpoints Plus,
-Introducing to Medallia Webinar Recording,
-Rezidor Test Call Programme Webinar,
-Hotel Security Application,
-Leading Yes I Can! For Radisson Blu
Chain Trainings:
-First Aid-Defibrillator Training,
-On Job Skills Training in Front Office Area,
-Yes I Can! Delivering the Promise,
-Responsible Business Training,
-Basic Safety Training
-Customer Service Negotiation Technics
-How to deal with demanding customer
-Managing Crisis situations
Rezidor Hotel Group Trainings:
Carlson Learning Network:
-Carlson Club International,
-Goldpoints plus Quick Enroll Process,
-Basic Revenue Management Principles,
-Welcome to Goldpoints Plus,
-Introducing to Medallia Webinar Recording,
-Rezidor Test Call Programme Webinar,
-Hotel Security Application,
-Leading Yes I Can! For Radisson Blu
Chain Trainings:
-First Aid-Defibrillator Training,
-On Job Skills Training in Front Office Area,
-Yes I Can! Delivering the Promise,
-Responsible Business Training,
-Basic Safety Training
Edukacja
Filologia angielska, licencjackie
Wyższa Szkoła Filologiczna we Wrocławiu
Specjalizacje
Sprzedaż
Inne
Zainteresowania
muzyka
gitara elektryczna, akustyczna
gitara basowa
snowboarding
film
książka
gitara elektryczna, akustyczna
gitara basowa
snowboarding
film
książka
