Umiejętności
BPO
usprawnianie procesów biznesowych
podatność
Zarządzanie kosztami
Zasady rachunkowości
Międzynarodowe Standardy Sprawozdawczości Finansowej
Outsourcing
Outsourcing Management
Zarządzanie portfelem
wycenianie
Języki
polski
ojczysty
angielski
biegły
Doświadczenie zawodowe
Managing Director
WNS Global Services
- Location head for multilingual and multicultural Delivery Center in Poland (200+ FTEs)
- Lead management team, operations team all support functions, related policy and procedures framework ensuring integration with global structures and policies.
- Support the transition and stabilization of customer projects with related operations,
SLA, quality & control rules (ramp-up of two new deals 70+ FTEs)
-Lead operations providing multilingual services such as Finance & Accounting and Customer Service
- Lead management team, operations team all support functions, related policy and procedures framework ensuring integration with global structures and policies.
- Support the transition and stabilization of customer projects with related operations,
SLA, quality & control rules (ramp-up of two new deals 70+ FTEs)
-Lead operations providing multilingual services such as Finance & Accounting and Customer Service
HGSS Service Manager
-Designing, developing and leading the Service Management across all processes within the Heineken Global Shared Services.
-Building relationships with key customers and stakeholders and ensuring that the services of the shared service operation deliver to their needs.
-Managing the HGSS Center service scope and performance across all process areas to all organizations served, including SLAs, change control, charging mechanisms, service reporting, governance and process benchmarking.
-Managing the efficient and effective relationship between HEINEKEN and GENPACT, an outsourcing partner, including Service and Contract Management.
-Building relationships with key customers and stakeholders and ensuring that the services of the shared service operation deliver to their needs.
-Managing the HGSS Center service scope and performance across all process areas to all organizations served, including SLAs, change control, charging mechanisms, service reporting, governance and process benchmarking.
-Managing the efficient and effective relationship between HEINEKEN and GENPACT, an outsourcing partner, including Service and Contract Management.
Manager Shared Business Services Finance Back-Office
Philips International B.V.
-Member of the Global Philips Shared Business Services Finance Leadership Team in charge of managing the operational and tactical relationship between Philips and its outsourcing partner Infosys BPO (1.600 FTEs).
-Managing and assessing the effectiveness of back office operations, governance model, pricing mechanism, performance management of outsourcing partner, re-defining and re-negotiating SLAs.
-Managing the outsourcing costs structure, managing the contract and service performance. Managed successfully relocation program (500 FTEs).
-Managing and assessing the effectiveness of back office operations, governance model, pricing mechanism, performance management of outsourcing partner, re-defining and re-negotiating SLAs.
-Managing the outsourcing costs structure, managing the contract and service performance. Managed successfully relocation program (500 FTEs).
Harmonization Manager Shared Business Services Finance
Philips International
-Member of the Philips Shared Business Services Finance Management Team in charge of defining, implementing and monitoring the Finance global processes together with the Global Process Owners.
-Managing the process framework and process definition/documentation. Defining and driving the harmonization roadmap for SBSF.
-Managing the compliance assessments, compliance audits and the compliance gaps closing processes.
-Coordinating and supervising the SBSF process expert teams.
-Managing Infosys project resources and supervising running projects. Identifying process improvement actions and monitoring completion.
-Managing the process framework and process definition/documentation. Defining and driving the harmonization roadmap for SBSF.
-Managing the compliance assessments, compliance audits and the compliance gaps closing processes.
-Coordinating and supervising the SBSF process expert teams.
-Managing Infosys project resources and supervising running projects. Identifying process improvement actions and monitoring completion.
Business Improvement Manager
-Member of regional SSC management team, supporting and developing world class shared service organizations worldwide (Bangkok, Chennai and Lodz).
-Responsible for Global Business Improvement Team driving the development, implementation and operation of the new tools, new processes and new activities brought into scope of SSCs as well as internal improvements based on the best practices inside and outside SSCs.
-Infosys representative in Philips Global Business Process Owners network.
-Responsible for Global Business Improvement Team driving the development, implementation and operation of the new tools, new processes and new activities brought into scope of SSCs as well as internal improvements based on the best practices inside and outside SSCs.
-Infosys representative in Philips Global Business Process Owners network.
Business Improvement Manager
Philips SSC Poland
-Member of regional SSC Management Team, supporting and developing world class shared service organizations worldwide (Bangkok, Chennai and Lodz).
-Ensuring that all activities performed in the regional Shared Service Centers are performed in the most efficient way, in line with the harmonized way of working.
-Responsible for Global Business Improvement Team driving the development, implementation and operation of the new tools, new processes and new activities brought into scope of SSCs as well as internal improvements based on the best practices inside and outside SSCs.
-Ensuring that all activities performed in the regional Shared Service Centers are performed in the most efficient way, in line with the harmonized way of working.
-Responsible for Global Business Improvement Team driving the development, implementation and operation of the new tools, new processes and new activities brought into scope of SSCs as well as internal improvements based on the best practices inside and outside SSCs.
Accounts Payables/Migration Senior Team Leader
Philips SSC Poland
-Taking active part establishing the regional shared service center organization from scratch and managing the changes.
-Managing and motivating the teams (50 persons), leading projects aimed at improving and optimizing the finance processes.
-Leading migration projects ensuring proper transfer of knowledge to SSC staff.
-Managing and motivating the teams (50 persons), leading projects aimed at improving and optimizing the finance processes.
-Leading migration projects ensuring proper transfer of knowledge to SSC staff.
Szkolenia i kursy
ISO Certification Preparation, KEMA
Various Soft Skills Programs (communication, team management, motivation, management through values, management through targets, etc.), HR Kontekst
Personal Development Center, Philips Global HR
Coaching, DDI
Philips and US GAAP Accounting Principles, Philips
Project Management – DMAIC, HR Kontekst
Project Management General, Infovide
Assessment Center Certified Assessor, HR Kontekst
Various Soft Skills Programs (communication, team management, motivation, management through values, management through targets, etc.), HR Kontekst
Personal Development Center, Philips Global HR
Coaching, DDI
Philips and US GAAP Accounting Principles, Philips
Project Management – DMAIC, HR Kontekst
Project Management General, Infovide
Assessment Center Certified Assessor, HR Kontekst
Edukacja
Specjalizacje
Finanse/Ekonomia
Audyt/Podatki
Finanse/Ekonomia
Doradztwo/Konsulting
Finanse/Ekonomia
Księgowość
Finanse/Ekonomia
Zarządzanie finansami
Obsługa klienta
Finanse/Bankowość/Ubezpieczenia
Zainteresowania
Sport
Competing in triathlon, aiming at going below the 9 hrs in full IronMan by 2020.
Technology
Interested in new technologies focusing on the ones simplifying our day to day professional (e.g. collaboration platforms) and private lives (e.g. home automation, sport gadgets).
Competing in triathlon, aiming at going below the 9 hrs in full IronMan by 2020.
Technology
Interested in new technologies focusing on the ones simplifying our day to day professional (e.g. collaboration platforms) and private lives (e.g. home automation, sport gadgets).
Grupy
Uniwersytet Łódzki
Uniwersytet Łódzki powstał 24 maja 1945 roku jako kontynuator dorobku wcześniejszych instytucji działających w okresie międzywojennym w Łodzi. Obecnie jest jedną z największych polskich uczelni.