пропозиції роботи
Michał Kaliński
Service Manager / Local Business Partner Application Analyst
Kraków,
małopolskie
Dołącz do GoldenLine i obejrzyj pełny profil tego użytkownika
Zobacz pełny profil
Umiejętności
Business Intelligence
HPSM
ITIL
Microsoft Excel
Microsoft Office
PowerPivot
Report Building
Report Design
Service Desk
Jezyk Angielski - biegly
VB
Service Now
Business Partner
tabele Pivot
Power BI
Help Desk IT / Support IT
Języki
polski
ojczysty
angielski
biegły
Doświadczenie zawodowe
IT Service Manager / IT Business Partner
- As an IT Business Partner for countries: Estonia, Latvia, Lithuania, Slovakia, Czech Republic, Hungary, Romania, Bulgaria, Greece, Croatia, Slovenia I am individually responsible for covering all local applications and ensuring they are supported accordingly to our processes and within defined Service Level Agreement,
- I'm working closely with Business Managers, Stakeholders, Business Process Experts, Functional Experts, Key Users, Ac-count Managers, and external groups to the organization,
- My role is also to coordinate and create Change Requests, Incidents, Problems, Requests,
- I created reports for Incidents and Problems in PowerBI tool with live connection for these processes, making possible to review and analyze them.
- I'm working closely with Business Managers, Stakeholders, Business Process Experts, Functional Experts, Key Users, Ac-count Managers, and external groups to the organization,
- My role is also to coordinate and create Change Requests, Incidents, Problems, Requests,
- I created reports for Incidents and Problems in PowerBI tool with live connection for these processes, making possible to review and analyze them.
IT Service Manager
I created reports of Incidents Backlog, Change Requests, Problems, Requests, availability of IT services for GE Corporation / Alior Bank.
I managed the work time of IT employees assigned to projects, cooperated with project and IT managers to create project schedules.
I also:
- implemented and trained a Jira Tempo module,
- supervised the obligations of IT employees according to the GE Corporation / Alior Bank standards of compulsory training, overtime, overdue vacations,
- coordinated the process of ordering certificates for the electronic signature for Bank employees.
I managed the work time of IT employees assigned to projects, cooperated with project and IT managers to create project schedules.
I also:
- implemented and trained a Jira Tempo module,
- supervised the obligations of IT employees according to the GE Corporation / Alior Bank standards of compulsory training, overtime, overdue vacations,
- coordinated the process of ordering certificates for the electronic signature for Bank employees.
IT Service Manager
I created reports of Incidents Backlog, Change Requests, Problems, Requests, availability of IT services for GE Corporation / Alior Bank.
I managed the work time of IT employees assigned to projects, cooperated with project and IT managers to create project schedules.
I also:
- implemented and trained a Jira Tempo module,
- supervised the obligations of IT employees according to the GE Corporation / Alior Bank standards of compulsory training, overtime, overdue vacations,
- coordinated the process of ordering certificates for the electronic signature for Bank employees.
I managed the work time of IT employees assigned to projects, cooperated with project and IT managers to create project schedules.
I also:
- implemented and trained a Jira Tempo module,
- supervised the obligations of IT employees according to the GE Corporation / Alior Bank standards of compulsory training, overtime, overdue vacations,
- coordinated the process of ordering certificates for the electronic signature for Bank employees.
Senior Specialist for monitoring and incident solving / IT Operations administrator
My tasks included:
- resolving incidents on network issues, Active Directory, terminal services (Citrix),
- IT Systems monitoring in Nagios, Sitescope,
- granting access for IT Systems,
- supervising the work of external Internet providers.
- resolving incidents on network issues, Active Directory, terminal services (Citrix),
- IT Systems monitoring in Nagios, Sitescope,
- granting access for IT Systems,
- supervising the work of external Internet providers.
IT Operations administrator
My tasks included:
- resolving incidents on network issues, Active Directory, terminal services (Citrix),
- IT Systems monitoring in Nagios, Sitescope,
- granting access for IT Systems,
- supervising the work of external Internet providers.
- resolving incidents on network issues, Active Directory, terminal services (Citrix),
- IT Systems monitoring in Nagios, Sitescope,
- granting access for IT Systems,
- supervising the work of external Internet providers.
IT assistant
My tasks included:
- registering and resolv-ing IT incidents,
- helping in using com-puter applications,
- reporting damaged equipment for ser-vice,
- taking care of the process of sending breakdown messages within the Bank.
- registering and resolv-ing IT incidents,
- helping in using com-puter applications,
- reporting damaged equipment for ser-vice,
- taking care of the process of sending breakdown messages within the Bank.
Installation coordinator
Coordinating the work of cable television installers, cooperation with external companies.
Szkolenia i kursy
ITIL V2 Foundation - CTPartners S.A. - Sierpień 2007r.
Konfiguracja i obsługa stacji roboczej do pracy w sieci - Altkom - Czerwiec 2007r.
Konfiguracja i obsługa stacji roboczej do pracy w sieci - Altkom - Czerwiec 2007r.
Edukacja
Informatyka i ekonometria, magisterskie
Uniwersytet Gdański
Internet w zarządzaniu, licencjackie
Wyższa Szkoła Zarządzania w Gdańsku
Specjalizacje
IT - Administracja
Zarządzanie usługami
Zainteresowania
Koszykówka, siatkówka, gra na gitarze, elektronika
Grupy
Uniwersytet Gdański
Studia na Uniwersytecie Gdańskim to konkurencyjność na rynku pracy. Pożądane wśród pracodawców kierunki studiów, praktyczne umiejętności dzięki nowoczesnym pracowniom oraz stażom.
