Michał Fuczek

- Providing technical support and maintenance to the critical and non-critical hardware (UPS/Generator/IT equipment)
- Scheduling and reporting of daily/weekly/monthly/quarterly/annual inspections of building’s hardware
- Working in BMS application
- Providing technical supervision
- Dealing with health and safety issues and inspections, and providing proper way of reporting of issues/h&s equipment (first aid kits inspections, risk assessments, office safety reports, fire safety inspections)
- Managing documents and archives on share points
- Managing and organizing materials, etc. for events, such as Sustainability Week
- Managing internal and external mail correspondence
- Flights/hotels/offices/conference rooms booking
- Cooperation with Suppliers/Contractors to provide enough resources
- Ensuring that proper workplace organization is provided - tidy, clean, safe and well equipped (in constant contact with i.e. IMPEL Cleaning, BiuroPLUS, Lyreco, and others, GTC technicians and other service providing companies)
- Managing visitors, visitors temporary access cards, and maintaining proper reporting of those
- Reporting of resources utilization.

- Providing professional technical support of multimedia services to Company’s Clients (internet, IPTV, DTH, IP and stationary telephony, etc – resolving hardware and software issues)
- Managing and updating Customers’ data trough database systems – including PeopleSoft/CRM applications, etc.
- Simple management of technical resources available for services installations
- Maintaining Company’s strategic Clients (VIPs to the Company) – managing services, complaints, agreements, simple logistics when sending technicians
- Preparing training materials for colleges when completely new Service is being engaged (such as FTTH, DTH, WiMAX, VoD, etc.) and team-solving of any issue engaged
- Providing help in training and retraining of other colleges with Team Leaders
- Being a part of team chosen to work with Procedures Department for procedures optimization and simplification
- Managing Clients’ accounts and payments
- Selling and up-selling of telephone and multimedia services