Michał Bugański

First Line Manager
Wrocław, dolnośląskie

Umiejętności

Zarządzanie IT Certyfikat ITIL Project Management Rekrutacja Sales sport Downhill Skiing

Języki

angielski
dobry
niemiecki
dobry
rosyjski
podstawowy

Doświadczenie zawodowe

IBM Global Services Delivery Centre Polska
First Line Manager
Share information and assign work to link employees' work to IBM's strategy, market performance and local organization's goals. Simplify complex goals and help individuals and teams to align priorities with IBM's strategic direction. Assign individuals and collaborate with other leaders to allocate employee resources in a manner that best meets IBM, project/account, and individual development needs. Accept accountability for business results including meeting client satisfaction, productivity, financial, and other business measurements. Lead or participate in organization planning, providing leadership and support to ensure that business objectives are met. Foster teamwork and inclusion across organizations, cultures and geographies and promote IBM's diversity and inclusive leadership and IBM Values. Support activities and projects involving cross-functional teams which contribute to IBM success. Provide employees feedback to improve performance. Establish clear performance expectations and hold people accountable for results. Recognize contributions by employees and teams. Lead by example in all activities. Lead in a manner that enhances IBM's climate and business results. Support change, encourage employees to innovate, evaluate suggestions, and remove obstacles to implementation. Assure employee equity and encourage employee growth and opportunity. Advise and coach employees to help them develop their skills and capabilities to best meet their career desires and current or future business needs. Execute processes for the normal operation of employee programs. Analyze and interpret new situations. Resolve complex problems independently or through the management of others. People Manager job role has considerable latitude in responsibilities to define and determine processes, priorities and resources following general business unit, country or regional directives.

• Perform People Manager Role
• Apply Decision Making Skills
• Apply the Practice of Diversity & Inclusive Ldrshp
• Develop Individuals and Teams
• Lead Change
• Lead Teams in a Matrixed Environment
• Manage Delegation of Tasks/Responsibilities
• Manage Performance & Contribution
• Manage Resources
• Support Teamwork & Collaboration
• Use Various Leadership Styles
IBM BTO Business Consulting Services Sp. z o. o.
Team Leader
IBM
IT Specialist - DB Dep. Team Leader MSSQL, ORACLE & DB2 Division - Compliance FP - Delivery/Quality Analyst

• Team work management, provide technical support to clients and other IBM service lines and competencies, implementing changes and resolving assigned problems.
• Personal compliance and ownership on security, audit and systems integrity posture.
• Highlight areas for improvement in current processes, and implement improvements.
• Leadership.
• Attend and actively participate in daily/weekly review meetings with the manager, discuss issues, concerns, people, ideas and workload.
• Be a focal point in a project transitions, focus on customer needs, ensure other team members are mentored to enable smooth succession of all account.
• Time management, team timesheet.
• Maintenance/supervision of Steady State – Service Level Agreement (SLA).
• Project and Service Management roles.
• Direct contact and cooperation with DPE, SDM, PM.
• Transition and Transformation - transition of existing service to IBM, transformatin of IT infrastructure to IBM.
• RFS Management – Request for Service
• Recruitig – hiring, interviewing, work with HR tools.
• Quality Management – information gathering and reporting of team work.
• Representing the IBM Company (Professional Marketplace)
• Work in the GDF and ITIL model.
IBM Polska
IT Specjalist - DB Dep. Team Leader MSSQL & ORACLE Division - Compliance FP - Delivery Analyst
Responsibilities
- Analyze Customer Technical Requirements
- Apply Client Strategy & Planning
- Apply IBM Mission/Vision/Strategy/Organization
- Apply Leadership Abilities
- Apply Problem Solving Techniques
- Develop Solutions Utilizing Applications/Products
- Develop Statements of Work
- Lead Individuals & Teams
- Perform Negotiations
- Recruitment process
- Manage Project Change
- Manage System Change
- Perform System Operations
- Use IBM Internal General Tools
- Use Services Delivery Tools
- Manage OS/400 Operating Environment
- Manage Problems & Changes Using Maximo
- Manage Problems & Changes Using Remedy
- Manage System Alerts Using MAM/MAM Scheduler
- Manage System Alerts Using Tivoli TEC
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Ski Representative/Instructor
PRORIDER (Rossignol)
• Instructor of alpine and downhill skiing.
• Ski instruction in accordance with accepted principles of teaching alpine skiing and downhill skiing, interpretation of PZN.
• Conducting practical and methodological seminars.
• Individual and group training.
• Training in Poland and in the Alps.
• Organization of Alpine competitions and public events.
• Service of SKI&SNB on MONTANA equipment.
• Customers service in training center.
• Building and maintaining ski arenas SUNKID.
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Specjalista do spraw sprzedaży
Rossignol - Quiksilver
- Kompleksowa obsługa klientów
- Szkolenia dla pracowników w oparciu o standardy w narciarstwie alpejskim.
- Nadzór nad przepływem towarów i usług
- Dbałość o wizerunek firmy.

Szkolenia i kursy

- 05 2013 THE IBM WAY Certificate
- 02.2013 Introduction to communication in organization Certificate
- 03.2013 Practical presentation skills training Certificate
- 05.2013 Expertise Assessment in practice Certificate
- 05.2013 Practical interviewing Certificate
- 05.2013 Labour Time and e-Simple Certificate
- 08.2013 Basic Performance Management Certificate
- 08.2013 ITIL Foundation Certificate in IT Service Management
- 06.2011 SDM training IBM
- 05.2005 Akademia Zarządzania Internet w biznesie biznes w Internecie, WSB we Wrocławiu
- 09.2004 National Mining University Institute of Economics International Leadership School, Krym, Ukraina
- 11.2004 Career Manager, WSB we Wrocławiu
- 05.2003 Studenckie Warsztaty Bankowe, Drezno, Niemcy

Edukacja

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Zarządzanie i Marketing, magisterskie
Akademia Ekonomiczna im. Oskara Langego we Wrocławiu
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Narciarstwo Alpejskie i Zjazdowe, studia podyplomowe
Akademia Wychowania Fizycznego we Wrocławiu
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Zarządzanie i Marketing, licencjackie
Wyższa Szkoła Bankowa we Wrocławiu

Specjalizacje

IT - Rozwój oprogramowania
Inne

Zainteresowania

Narciarstwo Alpejskie i Zjazdowe
Stopień Instruktora Narciarstwa Freeskiing/Freeride

Organizacje

2004 – 2005 Przewodniczący Samorządu Studenckiego w Wyższej Szkole Bankowej we Wrocławiu
PZN
SITN

Grupy

1 wszystkich wypowiedzi
0 plusów
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