Mateusz Treliński

- providing day-to-day administration of client employees’ requests
- following client specific requirements to ensure that you meet the clients' exact needs
- verifying documents, identifying the work type
- calculating pension forecasts, preparing statements ,
- making payments and issuing tax forms , keeping up to date with pension and tax laws
- ensuring the highest quality for the above task in terms of meeting SLAs, data protection and data accuracy;
- filling in and submitting reports
- being a process expert (preparing instructions and providing trainings)
- supporting less experienced employees
- identifying and escalating issues, participating in problem solving
- cooperating with Senior Analysts during process changes, and testing amended procedures
- cooperating with other teams while knowledge sharing or agreeing procedures
- taking part in mini-projects, such as bringing in the new work to our location
- identifying and escalating issues, actively participate in problem solving
- communicating with relevant parties using the appropriate communication channel
- acquainted with programs such as Genesis, Aquila Production, Lotus Sametime, Lotus Notes, Filenet, IBM Manager

- analysis and organizing of local government strategic documents
- formulating conclusions in strategic documents
- data archiving
- graphic design documents
- solving problems connected to daily work

- analysis of real estate market
- entering data into the system
- data archiving
- handling both inbound and outbound calls
- managing the mailbox,
- copying and scanning documents
- assistance in the presentation of the property
- recording details of actions taken
- data protection and data accuracy
- providing excellent customer service,
- focus on continues service improvement

- searches and analysis of music market
- entering data into the system
- handing both inbound and outbound calls
- managing the mailbox
- scanning and indexing documents
- supporting other employees