пропозиції роботи
Mateusz Popiołek
Customer Experience | Voice of the Customer | Customer Loyalty | E-Commerce | Digital Marketing
Kraków,
małopolskie
Dołącz do GoldenLine i obejrzyj pełny profil tego użytkownika
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Umiejętności
CRM
Customer Experience Analysis
Customer Experience Consulting
Customer Experience Design
Zarządzanie doświadczeniami klientów
Customer Journey Mapping
Customer Segmentation Strategy
Digital Marketing
Marketing
Program Management
Project Management
Voice of the Customer Analysis
Zarządzanie zespołem
Strategia marketingowa
Obsługa klienta
Zarządzanie Sprzedażą
Zarządzanie klientami
Satysfakcja klienta
Customer Relationship Management
Customer experience and needs analysis
turystyka międzynarodowa
Badanie satysfakcji klientów
Customer focused
Badanie satysfakcji pracowników
Turystyka
Customer Insights
Doświadczenie zawodowe
Customer Experience Performance & Planning Manager
TUI UK&I
- UK lead for the cross-channel Voice of the Customer (VOC) Programme and CX Measurement Framework;
- Working with cross-functional teams (retail, web, mobile, contact centres, airline, destination services, cruise) to identify key opportunities for improvement and planning delivery roadmaps;
- UK lead for a One View of Customer Change and a CX Roadmap;
- Owner of a central Customer Issue Log;
- Customer target setting (NPS, Ease, Retention) and performance evaluation.
- Working with cross-functional teams (retail, web, mobile, contact centres, airline, destination services, cruise) to identify key opportunities for improvement and planning delivery roadmaps;
- UK lead for a One View of Customer Change and a CX Roadmap;
- Owner of a central Customer Issue Log;
- Customer target setting (NPS, Ease, Retention) and performance evaluation.
General Manager Customer Experience
TUI UK&I
- Leading central Customer function with a team of 6 reports;
- Creating vision and defining the over-arching CX & Customer Engagement strategic direction;
- Mapping and reviewing of existing customer journeys or designing new ones and identifying moments of truth;
- Creating CX culture across organisation – ensuring there is empowerment and accountability to deliver CX success in teams across the organisation;
- Responsible for delivery of customer retention initiatives (local and group-wide);
- Advocacy management strategy;
- Personalisation & Decisioning strategy.
- Creating vision and defining the over-arching CX & Customer Engagement strategic direction;
- Mapping and reviewing of existing customer journeys or designing new ones and identifying moments of truth;
- Creating CX culture across organisation – ensuring there is empowerment and accountability to deliver CX success in teams across the organisation;
- Responsible for delivery of customer retention initiatives (local and group-wide);
- Advocacy management strategy;
- Personalisation & Decisioning strategy.
Consulting Director
Providing UK-based & international businesses with best expertise on building engagement and advanced CRM & loyalty management solutions.
Exploring new effective ways of engaging XXI-century customers, employees and business partners with dedicated software implementations based on SoLoMo concept.
Building global strategies for usage and implementation of Comarch products & services:
- Comarch Loyalty Management
- Comarch Customer Engagement (Gamification B2C)
- Comarch Enterprise Engagement (Gamification B2E & B2B)
- Comarch Social Mining
- Comarch Smart Analytics
- Comarch Campaign Management
- Comarch Managed Services (creative, consulting & operations)
- Comarch CRM
Leading consulting team + co-operation on daily basis with sales, production, management services, marketing & product management. Close partnership with SoInteractive engagement-centered, creative IT company from the Comarch Capital Group.
New trends observer.
Providing input to development of products.
Exploring new effective ways of engaging XXI-century customers, employees and business partners with dedicated software implementations based on SoLoMo concept.
Building global strategies for usage and implementation of Comarch products & services:
- Comarch Loyalty Management
- Comarch Customer Engagement (Gamification B2C)
- Comarch Enterprise Engagement (Gamification B2E & B2B)
- Comarch Social Mining
- Comarch Smart Analytics
- Comarch Campaign Management
- Comarch Managed Services (creative, consulting & operations)
- Comarch CRM
Leading consulting team + co-operation on daily basis with sales, production, management services, marketing & product management. Close partnership with SoInteractive engagement-centered, creative IT company from the Comarch Capital Group.
New trends observer.
Providing input to development of products.
Dyrektor ds. Rozwoju
Dyrektor ds. Rozwoju w SoInteractive - krakowskiej firmie dostarczającej systemy do budowania zaangażowania, posiadającej klientów w Polsce oraz w USA, UK, Niemczech, Francji, Szwajcarii i Dubaju.
Skoncentrowany na budowaniu innowacyjnych produktów wspierających biznes i marketing (m.in. SoInteractive Engagement Platform oraz SoInteractive Social CRM) oraz zarządzaniu działem sprzedaży i strategii, w celu przygotowania jak najlepszych koncepcji wdrożeń w obszarach B2B, B2C oraz B2E dla klientów z całego świata.
W wolnym czasie fascynat gier (PS3, iOS), nowych technologii i marketingu oraz psychologii społecznej i behawioralnej.
Skoncentrowany na budowaniu innowacyjnych produktów wspierających biznes i marketing (m.in. SoInteractive Engagement Platform oraz SoInteractive Social CRM) oraz zarządzaniu działem sprzedaży i strategii, w celu przygotowania jak najlepszych koncepcji wdrożeń w obszarach B2B, B2C oraz B2E dla klientów z całego świata.
W wolnym czasie fascynat gier (PS3, iOS), nowych technologii i marketingu oraz psychologii społecznej i behawioralnej.
obwoźny sprzedawca lemoniady, barista, redaktor, kasjer i inne...
gdzieś daleko
wyciskanie, parzenie, pisanie, kasowanie
Specjalizacje
Hotelarstwo/Gastronomia/Turystyka
Zarządzanie turystyką
Internet/e-Commerce/Nowe media
Sprzedaż/e-Commerce
Internet/e-Commerce/Nowe media
Zarządzanie produktem
Marketing
Marketing internetowy i mobilny
Zarządzanie jakością
Zapewnienie jakości
Grupy
B2B POLSKA
Business to Business Polska. Kontakty Biznesowe B2B. Liderzy i Eksperci. Wydarzenia branżowe rynku B2B. Marketing i Sprzedaż B2B. Lead B2B.
