Mateusz Dąbkowski

o Overseeing the reactive landscape end to end and manage any support bottlenecks to ensure smooth progression and inform key stakeholders as required.
o Working on Digital Transformations Projects, establishing scope, working with KPIs, QA and strategic overview cooperating with the stakeholders
o Cloud Adoption and Migration Coordination (MS Azure)
o Managing escalations in partnership with the Service Delivery Manager.
o Creating and reviewing Incident Management reports delivering business insights through incident categorization and trend analysis. PowerBi
o Identifying opportunities for proactive services to reduce the frequency and duration of incidents.
o Collaborating with the Critical Escalation Team on any escalations relating to customer critical incidents.
o Advocating and being customer-centric when engaging internally and externally to drive the progression of incidents.
o Utilizing appropriate escalation routes and tools to ensure the service is delivered in a timely, relevant and accurate standard. ServiceDesk, ServiceNow
o Participating in Proactive Service Lead Recommendation - Pilot program
o Participating in team meetings, discussions, and other activities as required to share information, promote teamwork and collaboration through a positive attitude to support the EMEA Services Team.
o "Number One Award" - in recognition of demonstrating superior performance, ownership, and initiative x2

from Personal Assistant, Team Leader, Service Coordinator to Registred Service Manager
o Managing the safety and quality of the service in line with legislative requirements and company policy and procedures.
o Leading and managing staff. Manage the effective recruitment, induction, and training of the workers.
o Identify ongoing training needs and ensure staff is up to date with current best practice.
o Ensure all emergency on-call issues are dealt with effectively.
o April 2018 Care Quality Commission inspection states that the service I have been coordinating is 'good'

o Project Management - marketing projects for banks and retail chain stores.
o Event Management – planning, budgeting and coordinating events, artistic performances,
o Social Media campaigns coordination, Search Engine Optimalisation,

Doradztwo w zakresie oferty depozytowo-pożyczkowej, zawieranie umów, sprzedaż ubezpieczeń, szeroko rozumiany marketing, kontrola stanów gotówki kasjerów a przy nieobecności kierownika – pełnienie jego obowiązków

Obsługa połączeń wychodzących, aktywna sprzedaż produktów finansowych wśród klientów banku.

Uczestnik festiwali Artystów Ulicznych BuskerBus w latach 1997 - 2006, prowadzenie warsztatów kuglarskich na Slot Art Festivalu w Lubiążu od 2004 roku, udział w przedsięwzięciach artystycznych zarówno w Polsce jak i za granicą m.in. promocja Wrocławia w Berlinie na dniach otwartych Ministerstwa Spraw Zagranicznych 2000 czy występy na Muscat Festival 2012 w Omanie.