Massimo Montanaro

 Technical support on hardware server architecture for Italian business customers
 Management of the issue in Salesfoce as trouble ticket
 Troubleshooting Hardware Platform HPE through remote diagnosis:
- Log File AHS
- Log File ADU
- Log File Survey
- Timely responds to customers via phone - mail - web
 Action Plan:
- Qualification of hardware cases with diagnosis on hardware and firmware platform.
- Recommendations part for the field engineer
- direct shipment of the parts to replace to custumer.
 Escalation rarely of complex issue to 2° level

Help desk 1° level
 HW & SW Issue Management from remot position on phisical an VMR machine:
 Destop and Laptop with Windows 7
 Thin Client with DoD or SDoD, EWP ( WMR )
 Reset password windows, Lotus notes
 Managment DBRas employees
 Enrollment and Issue on personal and corporate mobile (Iphones 5s or I-Pad
 Managment Request Iris web and Iris lotus notes
 Issue Microsoft Office 2013 pro and outlook
 Issue financial printer - scanner or network printer multifunction
 Visibility on Active Directory to verify user rights

SAP Marketing Specialist
 Qualifying SAP Campaign Data with LinkedIn and Company Contact
 Inbound technical support for SAP customers
 Inbound Marketing Support for potential and existing SAP clients for SAP Implementation.

 HARDWARE AND SOFTWARE ISSUES MANAGEMENT
on client WINDOWS SEVEN and thin client

 ACTIVE DIRECTORY:
 Inserting machine in domain
 Requesting removal machine to group enrollment

 FREQUENT ACTIVITY:
 Creating new user profile or the complete overhaul of the machine by cloning HD picture when possible

 PRINTERS SETUP:
 Installing local drivers,
 Configuring web server printers and printer parameters IP after installing printer drivers on the server performed by the system admin

 NETWORKING:
 Supporting remote networking staff for configuring switches, servers

 IT HARDWARE WAREHOUSE:
 Breakdown of assets by company BFS, CM, LSC with dba access
and upgrade file invenctory.xls

 MANAGEMENT OPERATIONS:
 Opening ticket with email or free number
 Managing and viewing tickets in INFRACOM

 REPORTING DASHBOARD:
 Monitoring of machines for checking software updates, anti-virus and firewall protection and Bitlocker verification.

 HARDWARE AND SOFTWARE ISSUES MANAGEMENT
on client WINDOWS VISTA

 PLATFORM VISION customized for the customer:
 synchronization server DOCUMENTS, DESKTOP, FAVORITES,
 synchronization server PFBACKUP mail
 SSO CONSOLE: access management for assigning credentials on the badge of an employee
 SSO CONSOLE: password reset (network administrator password)

 ACTIVE DIRECTORY:
 Folder User means remote desktop unlock password
 Folder Name computer: assigning client on the server

 FREQUENT TASK:
 ENROLLMENT BADGE 1° access: combine between IGG,
password and PIN badge
 Use of USERTEST to verify operation of the profile
 Recovery of profile with WKSMAINT (local administrator)

 PRINTER CONFIGURATIONS:
 Local drivers
 Driver installed on web server or servers

 NETWORKING:
 cable management rec room, switch - turrets,
 coordinated activities with networking on the router Total and Telecom
 video conferencing and audio conferencing through the use of Polycom
 Configuration. VOIP PHONE CISCO with IGG and PASSWORD at 1°access.

 WAREHOUSE MANAGEMENT HARDWARE IT:
 Insertion laptop,desktop,monitor,voip phone and mobile on ASSET
MANAGEMENT
 Inserting R-FID on hardware: combination between microchip code
and Asset
 Managing stocks according to the projects and new arrivals

 MANAGEMENT INTERVENTIONS:
 Opening ticket at the first level of helpdesk with e-mail or green number
 Viewing and managing expiry of the incidents in DATA CALL

 Troubleshooting 1st and 2nd level diagnostics for the VLT and server room
 Check for software issues kernel with escalation to the supplier
 Onsite technical support to the hardware remotely, closing tickets after restoration
 Scheduling installation manual or forced to reduce waiting times
 Accounting checks for winnings paid to line problems
 Reporting to Wind for line problems on plants or wind on the 2 routers room.

 1st level troubleshooting for diagnosing fault of POS
 Resolution calling on the 1st level or escalated to the 2nd
 Onsite technical support for technical and managerial by CPS and the Portal
 Monitoring alarms partial data center through the OVER application
 Interface with HD problems of accounting for POS
 Block, activation and suspension of cards, management revolving cards

 Monitoring of network equipment GSM and UMTS Vodafone IT
 Using Commands for Nokia targeted actions on network devices Vodafone Italy
 Supporting technicians for the maintenance of network equipment
 Analysis of the radio remote with Go GLOBAL and REMOTE DESKTOP
 Restarting flows Offnet and PVC of cards CMX. Consultation ALARMS ADM

 Monitoring of infrastructure Vodafone IT of Italy, Greece, Spain, Portugal in the Data Center of Southern Europe (MILANO) on systems and DBA
 Alarm Management using java Console and activities with remote tools
(CONTRLOL M) or activities planned by SDA

 Management domain password, e-mail and problems of hardware devices
 Managing of PC offline or agencies outside network
 Account email configuration on server Lotus Notes and the client with Outlook

 Consulting hardware and assignment of the mechanical parts in case of failure
 Driver and Firmware Updates from the network
 Management reporting in English to turn to the parent company in the Netherlands

 Technical assistance on the equipment and network consumer Fastweb

 Create the website structure and defining graphic elements
 Assembly and comparison of graphical aspects (Photoshop 4.0)
 One of the websites made: www.dattoli.it