Marzena Szegda

- Delivering of high quality services and supporting customers located in different business areas
- Ensuring continuous improvement and optimization, development of new business rules along with implementation
- Performing daily processing of HR related requests with high level of communication
- Assuring accurate handling of high priority requests by cooperating closely with the other process streams or third parties outside the HR Service Center
- Working on the reports, verifying the sensitive data of employees in the system and providing with the correction of the errors
- Creating the global correspondences to provide employees with the best quality of the services

- Quality control within Reference Data Product Production
- Identifying and documenting process changes
- Ensuring high level of process quality and ongoing process development along with implementation
- Ensuring efficient, timely and qualitative data collection from various sources
- Processing customer orders and enquiries
- Solution-oriented dealing with customer’s expectations and requirements
- Setup and maintenance of financial instruments in VDPS for Swiss PB clients, quality checks, delivering the best services in timely manner, collaboration with internal and external parties
- Providing trainings to the new joiners
- Process optimization, recognition and development of new business rules with possible automations
- Full involvement in the testing phases in case of the process automation
- Defining issues, engineering and implementing long-term solutions
- Proactive initiating and developing process changes
- Managing, coordinating and contributing to the team efforts