Marzena Orczyk

Managing a team of 20 people, in AP (e.g. invoice processing, payments), AR (e.g. customer reconciliation, collection) C&B (e.g. bank statements posting), for large, international client
Ensure delivery processes are handled towards client's expectations and agreed service levels
Constant searching for areas in need of improvement and implementing new solutions (macro procedures etc.) if required
Leading conference calls with the client
Taking part in process transformation
Recruiting new team members and managing resources in order to ensure backup structure is maintained properly
Lead and motivate team members (e.g. performance review, development plans)
Close cooperation with senior management

Procurement support - invoice reconciliation, reporting, managing orders created by client's employees, contacting vendors.
Management and Operational Dashboards - consolidated reports for the client
Team Leader/Manager Deputy
Recruitment process
Participation in workshop and conference calls with the client
Procedure preparation

Reporting
Account reconciliation
Searching and reporting of system issues to technical team
System testing (User Acceptance Tests)
Support for the other team members in terms of all processes - subject matter expert role
Training new team members
Close cooperation with client representatives
Preparation of process narratives/procedures

Responding to customer queries (both e-mails and telephone)
Participation in new process takeover,
Implementation of improvements in the process
Posting of financial transactions related to insurance/banking

Entering data into the system
Telephone service of customers
Upselling