Marta Bilska (Nee Walczyk)

- Managing a team of 11-35 individuals: fully responsible for team objectives settings, performance management, development and succession planning; conducting bi-annual performance appraisals and providing regular feedback; working with management (locally and in the UK/Philippines) to address the training needs of the team; ensuring that mid- to long-term career plans are in place for all staff members; ensuring succession planning and coverage at all times
- Supporting up to 12 clients - assisting in projects to improve the efficiency, quality and accuracy of deliverables
- Ensuring any issues, errors or complaints are escalated accordingly, and that adequate steps are taken to resolve issues and prevent future occurrences; first point of contact for any escalations from the client (internal and external)
- Ensuring target operating model and SLAs are delivered against and proactively raise concerns around target achievement escalating these to the Client Services Manager
- Producing timely and accurate activity and management information reporting
- Involvement in any relevant client presentations and evaluation / review meetings
- Identifying areas of process improvement, service enhancement, related strategic projects and opportunities to increase the scope of the service and communicating these to the Client Services Manager and the team (including administrators and re-source specialists)
-Resources allocation: ensuring all campaigns have the required headcount allocated according to the workload, arranging ad hoc support when needed
-Resource redeployemnt: making sure resources are reloacted between accounts on time and according to forecasts and budget
-Participate in the interview and selection process for job applicants, assist new staff members in learning job specific tasks

- Managing a team of 11-35 individuals: fully responsible for team objectives settings, performance management, development and succession planning; conducting bi-annual performance appraisals and providing regular feedback; working with management (locally and in the UK/Philippines) to address the training needs of the team; ensuring that mid- to long-term career plans are in place for all staff members; ensuring succession planning and coverage at all times
- Supporting up to 12 clients - assisting in projects to improve the efficiency, quality and accuracy of deliverables
- Ensuring any issues, errors or complaints are escalated accordingly, and that adequate steps are taken to resolve issues and prevent future occurrences; first point of contact for any escalations from the client (internal and external)
- Ensuring SLAs are delivered against and proactively raising concerns around target achievement, escalating these to the Client Services Manager
- Producing timely and accurate activity and management information reporting
- Involvement in any relevant client presentations and evaluation / review meetings
- Identifying areas of process improvement, service enhancement, related strategic projects and opportunities to increase the scope of the service and communicating these to the Client Services Manager and the team (including administrators and resource specialists)
-Resources allocation: ensuring all campaigns have the required headcount allocated according to the workload, arranging ad hoc support when needed
-Resource redeployment: making sure resources are relocated between accounts according to forecasts and budget
-Participate in the interview and selection process for job applicants, assist new staff members in learning job specific tasks

Most significant projects:
Zurich Global Associate Programme (international scheme with recruitment process spread across 23 countires, managing central team of 5 experienced graduate recruiters),
Santander (new client, grad/intern/school leavers campaigns run by AMS Poland for the first time, managing a team of 3 new-starters)

- Direct contact with internal and external stakeholders, building and managing collaborative relationships; maintaining constant communication between the team, the client and the manager
- Managing issues and escalations
- Following the end-to-end recruitment process
- Forecasting placements, managing team size, workload and responsibilities
- Preparing client presentations and taking part in evaluation/review meetings, incl. weekly, monthly, ad hoc and EoC reporting
- Identifying areas of process improvement, service enhancement
- Setting up targets, managing team performance, executing SLAs
- Developing direct reports through assignments, delegating, one-to-one discussions

Most significant projects:
Zurich Global Associate Programme (international scheme with recruitment process spread across 23 countires, managing central team of 5 experienced graduate recruiters),
Santander (new client, grad/intern/school leavers campaigns run by AMS Poland for the first time, managing a team of 3 new-starters)

- Direct contact with internal and external stakeholders, building and managing collaborative relationships; maintaining constant communication between the team, the client and the manager
- Managing issues and escalations
- Following the end-to-end recruitment process
- Forecasting placements, managing team size, workload and responsibilities
- Preparing client presentations and taking part in evaluation/review meetings, incl. weekly, monthly, ad hoc and EoC reporting
- Identifying areas of process improvement, service enhancement
- Setting up targets, managing team performance, executing SLAs
- Developing direct reports through assignments, delegating, one-to-one discussions

- Training new joiners to the team and continuously improving their skills and effective-ness
- Managing a team of up to four recruiters, making sure they are meeting their goals and targets, introducing new starters to the team
- Communicating with the UK-based team and making sure both teams work together effectively
- Supporting a number of clients: Zurich, Atos, Citi, Vodafone, Thales

- Training new joiners
- Managing a team of up to four recruiters, ensuring all targets and SLA's are met, introducing new starters to the team
- Candidate selection, pipeline management
- Supporting a number of clients: Financial services: Zurich, Citi; Telco: Vodafone; IT/technical: Thales, Atos,

- Supporting CSC Germany & Switzerland, communicating directly with client in both countries
- Responsible for contractor management, incl. Supporting the on-site based team in Wiesbaden (ca. 1 month)
- Main achievement: successfully streamlining the process and clearing a massive back-log in ca. 3 months’ time
- Generating and maintaining a direct candidate pipeline and screening candidates against pre-defined criteria
- Maintaining databases and creating reports in a timely and accurate manner, including statistical analysis and the creation of a presentation for the EoC report
- Telephone interviewing candidates (competency-based interviews)
- Managing candidate relationships
- Attracting candidates through University careers website advertisements
- Training new team members in their responsibilities and supervising their work

- Supporting CSC Germany & Switzerland: responsible for contractor management, incl. on-site support in Wiesbaden (ca. 1 month)
- Supporting Zurich Financial Services' graduate campaign: generating and maintaining a direct candidate pipeline and screening candidates against pre-defined criteria; maintaining databases and creating reports in a timely and accurate manner, including statistical analysis and the creation of a presentation for the EoC report
- Telephone interviewing candidates (competency-based interviews)
- Training new team members in their responsibilities and supervising their work