Marta Trepka

• Coordinate work of configuration management team
• Maintain SCCD Configuration Management database accurate and consistent
• Establish long term strategy with customer
• Coordinate work according to contracted SLA
• Provide reporting (daily, monthly)
• Close cooperation with technician teams, and service management teams (incident, change)
• Act as an ITIL Configuration Management consultant for establishing CMDB

• Act as a single point of contact for Delivery Project Executive, Account Delivery teams
• Manage Key Performance Indicators for the process
• Provide timely and accurate internal reporting (quality reports)
• Support compliance projects based on Service Activation and Deactivation Workflow
• Participating in audit session, prepare audit materials
• Coach at the educational sessions for the new IBM employees / Act as a mentor

• Responsible for import fresh fruits and vegetables to Poland
• Negotiate prices and conditions of delivery with suppliers and transport companies
• Establish and maintain good relationships between suppliers from Spain and The Netherlands
• Control the warehouses and schedule delivery aspects of the logistics accounts
• Manage the scheduling of transport to ensure on time delivery to the market of fruits and vegetables in Katowice
• Responsible for quality aspects of imported goods and preparing complaint if needed
• Participate in logistics trade fair in Munich and trade fair Fruit Logistica in Berlin

- Performing month, quarter, year closing activities in SAP system
- Preparing BS accounts reconciliation in MS Excel (APAR Reconciliation, Inventory Reconciliation, Reconciliation of Vat bookings)
- Generating BS and P&L reports from SAP system for Client
- Performing analytical analysis of accounts
- Execute appropriate journals entries (posting and verification) in BPOpen tool
- Financial reporting by HFM Oracle and analysis of the differences
- Achieving tight monthly deadlines by prompt processing of outstanding transactions
- Keeping in contact with the Client and BPO center in India

- Required a high level of contacts with customers
- Resolved problems during play on slot machines
- Made payouts when they hit a jackpot
- Provided a wide range of customer service

- Accurate processed customer payment
- Met designated sales goals
- Worked as a part of a team