пропозиції роботи
Marta Skalińska
Compensation and Benefits Specialist w firmie Bombardier Transportation
Kluż,
zagranica
Dołącz do GoldenLine i obejrzyj pełny profil tej użytkowniczki
Zobacz pełny profil
Umiejętności
Benchmarking
Bonus Programs
Call Center Administration
Rozwój Call Center
Coaching
Wynagrodzenia i benefity
Customer Data
Wsparcie klienta
Szkolenia pracowników
Klasyfikowanie
Human Resources
International Benchmarking
Job Descriptions
Procedure Development
Rekrutacja
Język rumuński
Salary Review
Zarządzanie Sprzedażą
Sales Support Tools
Salesforce.com
SAP HR
Taleo
pomoc techniczna
Obsługa klienta
Rekrutacja przez Internet
Call Centers
Języki
polski
ojczysty
angielski
dobry
rumuński
podstawowy
Doświadczenie zawodowe
HR Compensation and Benefits Specialist
Implementing C&B changes, process complex and non standard transactions and non standard reporting,
Complex query handling eg tax deductions, external supplier queries,
Manage escalations to HR BPs, managers and third parties.
Developing the system, process and documentation knowledge of the SSO teams,
Develop, share, manage and support the C&B process implementation for a country cluster.
Understand country regulations; ensure changes are applied to the C&B processes in partnership with HRBPs
Customer Service and Project Activities
Ensure that all aspects of work are completed to SLA requirements
Ensure effective communication and customer focused behavior to enhance customer satisfaction requirements.
Enhance use of the Case Management Tool with FAQs and process development.
Take part in customer satisfaction reviews and projects.
Participate in projects to develop processes, systems and standards to continuously improve service delivery.
Complex query handling eg tax deductions, external supplier queries,
Manage escalations to HR BPs, managers and third parties.
Developing the system, process and documentation knowledge of the SSO teams,
Develop, share, manage and support the C&B process implementation for a country cluster.
Understand country regulations; ensure changes are applied to the C&B processes in partnership with HRBPs
Customer Service and Project Activities
Ensure that all aspects of work are completed to SLA requirements
Ensure effective communication and customer focused behavior to enhance customer satisfaction requirements.
Enhance use of the Case Management Tool with FAQs and process development.
Take part in customer satisfaction reviews and projects.
Participate in projects to develop processes, systems and standards to continuously improve service delivery.
Customer and Sales Support Manager
Create quotes in the system and communicate it to distributors,
Clarifying needs in products configuration,
Checking the prices, maintain quality of the offers,
Support HP Sales and HP Partners in creating configurations for personal computing products,
Cooperate with other HP teams in other countries,
Participating in EMEA Customer support team projects,
Product list maintenance to keep list up to date,
Support for countries: Poland and Hungary. Back up for countries: Greece, Czech Republic, Slovakia, Romania, Bulgaria, Serbia, Macedonia, Croatia, Slovenia, Montenegro, Albania, Bosnia & Herzegovina, Kosovo and Moldowa.
Develop knowledge of international sales processes.
Clarifying needs in products configuration,
Checking the prices, maintain quality of the offers,
Support HP Sales and HP Partners in creating configurations for personal computing products,
Cooperate with other HP teams in other countries,
Participating in EMEA Customer support team projects,
Product list maintenance to keep list up to date,
Support for countries: Poland and Hungary. Back up for countries: Greece, Czech Republic, Slovakia, Romania, Bulgaria, Serbia, Macedonia, Croatia, Slovenia, Montenegro, Albania, Bosnia & Herzegovina, Kosovo and Moldowa.
Develop knowledge of international sales processes.
Product Specialist and Customer Support Representative for Samsung mobile phones and white goods
Product Specialist:
Technical support for agents, Specialist for Samsung’s mobile phones and white
goods,
Responsibility for procedures and technical trainings,
Updating and administering knowledge base information
Introduction of new products to agents,
Handling and resolving customers complaints in professional and tactful manner,
Training new employees,
Preparing technical analysis,
Providing feedback for the agents, couching and leading team.
Customer Support Representative:
Technical Support for Samsung customers,
Answering phones and responding to customer request,
Handling and resolving customers complaints in professional and tactful manner,
Provide technical support, troubleshooting complex issues,
Providing customers with service and products information,
Managing customer data base in SAP/G-CIC.
Technical support for agents, Specialist for Samsung’s mobile phones and white
goods,
Responsibility for procedures and technical trainings,
Updating and administering knowledge base information
Introduction of new products to agents,
Handling and resolving customers complaints in professional and tactful manner,
Training new employees,
Preparing technical analysis,
Providing feedback for the agents, couching and leading team.
Customer Support Representative:
Technical Support for Samsung customers,
Answering phones and responding to customer request,
Handling and resolving customers complaints in professional and tactful manner,
Provide technical support, troubleshooting complex issues,
Providing customers with service and products information,
Managing customer data base in SAP/G-CIC.
Customer Support Specialist
arvato Customer Services
Responsibility for information and technical support,
Providing excellent customer service,
Training new employees,
Identifying, researching and resolving customer issues,
Recommending process improvements.
Providing excellent customer service,
Training new employees,
Identifying, researching and resolving customer issues,
Recommending process improvements.
Edukacja
Journalism and Social Communications, magisterskie
The Poznan School of Social Sciences
English Philology and Journalism, inżynierskie
The Poznan College of Modern Languages
