Mariusz Tokarski
IT Operations Manager in Procter&Gamble
Warszawa,
mazowieckie
Języki
angielski
biegły
niemiecki
podstawowy
Doświadczenie zawodowe
IT Service Operations Manager
Global Operations Manager for Case Fill Rate application, which is delivering complex global reporting for P&G products shipping quality.
Accountable for IT Service Operations (compliant with ITIL):
- quality days scoring of an application,
- end users support,
- incident and problem management,
- disaster recovery,
- continual service improvement plan.
Cooperating with strategic IT partner (HP), who is delivering core support for Case Fill Rate.
Cooperating with Supply Network Services (SNV-Supply Network Visibility team), who is Case Fill Rate owner and IT Operations customer.
Certified in ITIL Foundation v3.
Accountable for IT Service Operations (compliant with ITIL):
- quality days scoring of an application,
- end users support,
- incident and problem management,
- disaster recovery,
- continual service improvement plan.
Cooperating with strategic IT partner (HP), who is delivering core support for Case Fill Rate.
Cooperating with Supply Network Services (SNV-Supply Network Visibility team), who is Case Fill Rate owner and IT Operations customer.
Certified in ITIL Foundation v3.
Interactive Production Manager
Interactive Marketing Production Manager in Consumer Solutions service line, Global Business Solutions unit.
Responsible for project management and executional excellence of interactive campaigns run in Western Europe Femcare area, including:
- new websites development
- e-mail campaigns
- Search Engine Marketing implementations
- social networking websites innovation
- legal, privacy and Disability Discrimination Act compliance.
Taken part in Interactive Production Management service outsourcing project, moving all responsibilities to IT strategic partner.
Responsible for project management and executional excellence of interactive campaigns run in Western Europe Femcare area, including:
- new websites development
- e-mail campaigns
- Search Engine Marketing implementations
- social networking websites innovation
- legal, privacy and Disability Discrimination Act compliance.
Taken part in Interactive Production Management service outsourcing project, moving all responsibilities to IT strategic partner.
Szkolenia i kursy
- ITIL Foundation v3 - Hewlett-Packard.
- Effective Negotiation - Karras.
- Manager – the Author of Success Factors – Navigare
- Effective Communication, Working on Goals, Managing Emotional States – Navigare
- Managing Student Union and Public Relations – Invent
- Effective Work in a Team – Egeria Consulting
- Workshop of Improving Leader Skills – Invent
- Implementation of Priorities in a Team
- Time Managing, Determining Goals and Priorities – Luwo Szymczak
- Effective Negotiation - Karras.
- Manager – the Author of Success Factors – Navigare
- Effective Communication, Working on Goals, Managing Emotional States – Navigare
- Managing Student Union and Public Relations – Invent
- Effective Work in a Team – Egeria Consulting
- Workshop of Improving Leader Skills – Invent
- Implementation of Priorities in a Team
- Time Managing, Determining Goals and Priorities – Luwo Szymczak
Edukacja
Specjalizacje
IT - Administracja
Zarządzanie usługami
IT - Rozwój oprogramowania
Zarządzanie IT
Łańcuch dostaw
Zarządzanie łańcuchem dostaw
Zainteresowania
Member of an astronomical club “Almukantarat”
- meeting arrangements (seminars, summer science camps)
- recruitment among talented youth all over Poland
- organizing night sky observations, computer workshops and cultural activities
Acoustic guitar.
Chess, Scrabble.
- meeting arrangements (seminars, summer science camps)
- recruitment among talented youth all over Poland
- organizing night sky observations, computer workshops and cultural activities
Acoustic guitar.
Chess, Scrabble.
Organizacje
Students Union of Warsaw University of Technology
Member of Senate of Warsaw University of Technology
- write-up and interpretation of legal documents (WUT Statute, studying regulations)
- public speeches and presentations
Chairman of Social Affairs Commission in Student Union of Warsaw University of Technology
- managing finances for students scholarships and hostels (30 millions PLN per year)
- raising funds from sponsors and outside institutions
- giving opinions of projects of minister ordinances
- creating law and procedures for: granting, hostels accommodation, financial control
- preparing tutorials for grants commissions
- taking part in auctions
- taking part in creating business plans
Internal coach in Student Union of Warsaw University of Technology:
- Coaching in teambuilding, communication, time management and projects promotion
Leader of Student Council of the Faculty of Electronics and Information Technology
- leader of a team of fifteen
- motivating team members
- taking part in preparation of Faculty’s structure changes
- taking part in creating education programs
- organizing cultural and sport events
Member of Senate of Warsaw University of Technology
- write-up and interpretation of legal documents (WUT Statute, studying regulations)
- public speeches and presentations
Chairman of Social Affairs Commission in Student Union of Warsaw University of Technology
- managing finances for students scholarships and hostels (30 millions PLN per year)
- raising funds from sponsors and outside institutions
- giving opinions of projects of minister ordinances
- creating law and procedures for: granting, hostels accommodation, financial control
- preparing tutorials for grants commissions
- taking part in auctions
- taking part in creating business plans
Internal coach in Student Union of Warsaw University of Technology:
- Coaching in teambuilding, communication, time management and projects promotion
Leader of Student Council of the Faculty of Electronics and Information Technology
- leader of a team of fifteen
- motivating team members
- taking part in preparation of Faculty’s structure changes
- taking part in creating education programs
- organizing cultural and sport events
Grupy
Politechnika Warszawska
Politechnika Warszawska jest najstarszą polską uczelnią techniczną. Od ponad 180 lat kształci kolejne pokolenia inżynierów, wnosząc istotny wkład w rozwój nauk technicznych.
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