пропозиції роботи
Mariola Gancarz
Senior Product Manager, AirHelp
Kraków,
małopolskie
Dołącz do GoldenLine i obejrzyj pełny profil tej użytkowniczki
Zobacz pełny profil
Umiejętności
Agile
Umiejętności komunikacyjne
Prawo jazdy
GDS systems
Google Analytics
Certyfikat ITIL v3
JIRA
Zarządzanie
Komunikacja Marketingowa
zarządzanie marketingiem
Strategia marketingowa
Microsoft Office
Negocjacje
Prezentacje
Rozwój produktu
Product Innovation
Zarządzanie produktem
Project Management
Analiza wymagań
Requirements Gathering
Budżety operacyjne
ECommerce B2B
eCommerce B2C
A/B tests
MVT tests
online optimisation
Oracle Maxymiser
Języki
angielski
biegły
francuski
biegły
hiszpański
dobry
Doświadczenie zawodowe
Senior Product Manager
AirHelp
Product Manager
Matchbyte
President
Polish Your Polish Toastmaster Club
Polish Your Polish in London - first Polish speaking Toastmasters club in the UK.
www.polishyourpolish.org.uk/
- presiding the club of 35 people
- preparing the yearly vision for the club and implementing it
- managing committee members (7 people)
- overseeing club's educational progress, marketing strategy and budget
- organising regular club's meetings, workshops and additional events
- representing club at the area and district level
- running marketing campaigns on Facebook, meetup and other social platforms
- creating content and managing website through WordPress
- preparing and running MailChimp campaigns
www.polishyourpolish.org.uk/
- presiding the club of 35 people
- preparing the yearly vision for the club and implementing it
- managing committee members (7 people)
- overseeing club's educational progress, marketing strategy and budget
- organising regular club's meetings, workshops and additional events
- representing club at the area and district level
- running marketing campaigns on Facebook, meetup and other social platforms
- creating content and managing website through WordPress
- preparing and running MailChimp campaigns
Online Product Manager
Talk Talk
- Responsible for Live Chat across all TalkTalk pages (powered by Live Person)
- Monitoring and improving KPIs for Live Chat (e.g. calls reduction, chat increase, incremental sales)
- Optimizing the user experience by running A/B tests (using Maxymiser)
- Working with design, UX and development teams to build a product roadmap aiming at better self-serve customer experience
- Prioritizing JIRA stories
- Monitoring and improving KPIs for Live Chat (e.g. calls reduction, chat increase, incremental sales)
- Optimizing the user experience by running A/B tests (using Maxymiser)
- Working with design, UX and development teams to build a product roadmap aiming at better self-serve customer experience
- Prioritizing JIRA stories
Technical product manager
- Managing the product backlog - prioritising user stories and requirements through commercial rationale and working with commercial stakeholders
- Designing a solution for airline merchandising platform
- Supporting adoption and sales activities
- Actively aiding quality assurance team by creating acceptance criteria and running numerous tests
- Designing a solution for airline merchandising platform
- Supporting adoption and sales activities
- Actively aiding quality assurance team by creating acceptance criteria and running numerous tests
product manager
Total Travel Record – Extended Reservation project, Product Management Team
Agency Manager - Mid and Back Office, Product Management Team (Aug ‘10 – Jan ‘13)
- Gathering and validating customer requirements and establishing business cases
- Coordinating budget needs, definition and follow up
- Defining product roadmap and driving product plan
- Establishing product communication plan in co-operation with marketing teams
- Launching new releases: creating, updating and distributing marketing documents
- Interfacing and actively coordinating with other groups: product management, development, sales, marketing and services
- Supporting sales activities through written and verbal presentations concerning product functionality
- Contributing to the elaboration of business proposals and responses to RFPs
- Coordinating organization of a yearly customer event
Agency Manager - Mid and Back Office, Product Management Team (Aug ‘10 – Jan ‘13)
- Gathering and validating customer requirements and establishing business cases
- Coordinating budget needs, definition and follow up
- Defining product roadmap and driving product plan
- Establishing product communication plan in co-operation with marketing teams
- Launching new releases: creating, updating and distributing marketing documents
- Interfacing and actively coordinating with other groups: product management, development, sales, marketing and services
- Supporting sales activities through written and verbal presentations concerning product functionality
- Contributing to the elaboration of business proposals and responses to RFPs
- Coordinating organization of a yearly customer event
Customer Support Specialist
- Analyzing and finding appropriate solutions for problems reported by customers using the Mid and Back Office solutions provided by Amadeus
- Building and consolidating relationship with customers
- Working pro-actively with development teams to ensure the correct handling of issues reported by customers
- Providing trainings and awareness sessions for internal Mid-Office users for increased knowledge sharing
- Writing of internal documentation
- Building and consolidating relationship with customers
- Working pro-actively with development teams to ensure the correct handling of issues reported by customers
- Providing trainings and awareness sessions for internal Mid-Office users for increased knowledge sharing
- Writing of internal documentation
Accountant in Finance/Accountant in Fare Auditing
• Airline Accounting Center – Accountant in Finance
Main activities:
- constant contact with GP and main customers;
- handling with the finance accounting based on vouchers;
- processing data and vouchers according to principles, account charts, cost center structures and applicable country specific work instructions of customer;
- clarifying open items in pending or current accounts;
- providing information to the respective finance departments
• Airline Accounting Center – Accountant in Fare Auditing
Main activities:
- constant contact with field offices;
- controlling the correctness of ticket fares sold in the certain markets (e.g. London, Dublin, Vilnius, Riga);
- consulting airline reservation system (Amadeus);
- performing fare recalculation and appropriate corrections on wrongly issued ticket fares, ticket re-issued and partial refunds;
- updating ggairpages;
- creating master data and daily reports;
Main activities:
- constant contact with GP and main customers;
- handling with the finance accounting based on vouchers;
- processing data and vouchers according to principles, account charts, cost center structures and applicable country specific work instructions of customer;
- clarifying open items in pending or current accounts;
- providing information to the respective finance departments
• Airline Accounting Center – Accountant in Fare Auditing
Main activities:
- constant contact with field offices;
- controlling the correctness of ticket fares sold in the certain markets (e.g. London, Dublin, Vilnius, Riga);
- consulting airline reservation system (Amadeus);
- performing fare recalculation and appropriate corrections on wrongly issued ticket fares, ticket re-issued and partial refunds;
- updating ggairpages;
- creating master data and daily reports;
Szkolenia i kursy
• Conversion Rate Optimisation by IDM (The Institute of Direct and Digital Marketing)
• Hacker in a day by Decoded
• Amadeus GDS training: passed the certification with 98%
• Amadeus Altea Reservation Desktop and Amadeus Selling Platform
• Agency Manager – basic and advanced trainings for AGM and related components
• Communicating & negotiating with clients
• How to successfully manage difficult customers
• Presentation skills
• Time management
• Finance accounting – work shadowing
• Partial Refunds and Exchanges
• Agent Debit Memo, Agent Credit Memo – calculation and issuance
• Amadeus training - Global indicators, pricing unit concept, fare construction and calculation, journey Checks
• IATA geography - Mileage system, types of journey, minimum calculation, special fares
• Hacker in a day by Decoded
• Amadeus GDS training: passed the certification with 98%
• Amadeus Altea Reservation Desktop and Amadeus Selling Platform
• Agency Manager – basic and advanced trainings for AGM and related components
• Communicating & negotiating with clients
• How to successfully manage difficult customers
• Presentation skills
• Time management
• Finance accounting – work shadowing
• Partial Refunds and Exchanges
• Agent Debit Memo, Agent Credit Memo – calculation and issuance
• Amadeus training - Global indicators, pricing unit concept, fare construction and calculation, journey Checks
• IATA geography - Mileage system, types of journey, minimum calculation, special fares
Edukacja
An introduction to Marketing, studia podyplomowe
University of Pennsylvania - The Wharton School
Zarządzanie, magisterskie
Akademia Górniczo-Hutnicza im. Stanisława Staszica w Krakowie
Specjalizacje
Internet/e-Commerce/Nowe media
E-marketing/SEM/SEO
IT - Rozwój oprogramowania
Analiza biznesowa
IT - Rozwój oprogramowania
Zarządzanie projektem
Obsługa klienta
Turystyka/Hotelarstwo/Katering
Sprzedaż
Finanse/Bankowość/Ubezpieczenia
Zainteresowania
travelling, sport, dance, tennis
Inne
ITIL v3 foundation certification
Certified Agile Product Owner
Certified Agile Scrum Master
Certified Agile Product Owner
Certified Agile Scrum Master
Grupy
Akademia Górniczo-Hutnicza im. Stanisława Staszica w Krakowie
Akademia Górniczo-Hutnicza to jedna z najlepszych i najbardziej renomowanych polskich uczelni, od lat zajmująca czołowe miejsca w rankingach szkół wyższych. Przoduje w dziedzinie nowocze
Aktywny Kraków
Grupa dla osób z Krakowa i okolic lub związanych z Krakowem, które preferują aktywny tryb życia
Australia, Nowa Zelandia
Ideą grupy jest wymiana doświadczeń oraz informacji dot. życia, pracy, kontaktów w Australii i Nowej Zelandii.
Bookkeepers Club
Zapraszamy wszystkich tych, którzy mieli, mają lub będą mieli coś wspólnego z profesjonalną księgowością - w szczególności zaś z jej międzynarodowym wymiarem. Jeśli pracowałeś lub pracujesz czy będzie
Business IT
Grupa firm branży IT / INTERNET. Liderzy i Eksperci. Wydarzenia branżowe rynku IT (B2B). Zarządzanie IT, badanie IT, startupy IT, technologia IT, internet IT, ebiznes IT.
Business Marketing
Marketing Sekrety. Social Media Marketing. Marketing wirusowy, marketing szeptany, event marketing, experiential marketing, guerilla marketing, marketing doświadczeń, content marketing.
Dodatkowa praca
Masz pracę, ale chcesz dorobić? Dobrze trafiłeś! :o) Dodatkowa praca czeka na Ciebie.
e-learning
Elearning jest wyzwaniem dla trenerow, nauczycieli i uczacych sie. Tutaj podyskutujemy o wszystkich za i przeciw.
