пропозиції роботи
Margarita Ruszkowska
Ambassador at InterNations (Brighton Community), Multilingual, HR Assistant,
Dołącz do GoldenLine i obejrzyj pełny profil tej użytkowniczki
Zobacz pełny profil
Umiejętności
Zarządzanie klientami
B2B
Rozwój działalności
Zarządzanie wydajnością
Zarządzanie zmianą
Coaching
Zarządzanie reklamacjami
Zadowolenie klienta
Angielski
Executive Coaching
Human Resources
Lead Generation
Przywództwo
Zarządzanie
Analiza rynku
Wielojęzyczność
Networking
Programowanie neurolingwistyczne
Rozwój organizacyjny
Rozwiązywanie problemów
Rekrutacja
Sales
Zarządzanie Sprzedażą
Social Networking
Hiszpański
Rozwój pracowników
Strategia
Budowanie zepołu
Przywództwo w zespole
Szkolenie
Zarządzanie zespołem
Obsługa klienta
Call Centers
Complaint Handling
Języki
polski
ojczysty
angielski
biegły
hiszpański
biegły
niemiecki
dobry
włoski
dobry
francuski
podstawowy
Doświadczenie zawodowe
Ambassador (Brighton Community)
InterNations
Voluntary Role - Organising venues for InterNations members in Brighton area on monthly basis; networking, leading cultural activities, business generation, foreign languages practice.
Ambassador (Brighton Community)
InterNations
Voluntary Role - Organising venues for InterNations members in Brighton area on monthly basis; networking, leading cultural activities, business generation, foreign languages practice.
The Telemarketing Executive / Client and HR Support
The Telemarketing Company
*HR Administration procedures, Recruitment support
*Market Research and Data Validation
*Soft Sale, Lead Generation, Product Introduction. Working with businesses across several European Countries, exploring commercial opportunities and building rapport with Clients within B2B in industries such as IT, Leisure, Creative.
*Market Research and Data Validation
*Soft Sale, Lead Generation, Product Introduction. Working with businesses across several European Countries, exploring commercial opportunities and building rapport with Clients within B2B in industries such as IT, Leisure, Creative.
The Telemarketing Executive / Client and HR Support
The Telemarketing Company
*HR Administration procedures, Recruitment support
*Market Research and Data Validation
*Soft Sale, Lead Generation, Product Introduction. Working with businesses across several European Countries, exploring commercial opportunities and building rapport with Clients within B2B in industries such as IT, Leisure, Creative.
*Market Research and Data Validation
*Soft Sale, Lead Generation, Product Introduction. Working with businesses across several European Countries, exploring commercial opportunities and building rapport with Clients within B2B in industries such as IT, Leisure, Creative.
Trainee Consultant on Problem Solving and Decision Making Workshops
Kepner-Tregoe
• Trained in Problem Analysis™, Decision Analysis™, Potential Problem Opportunity™ and Situation Appraisal™ techniques devised by Kepner-Tregoe
• Coached participants in Problem Solving and Decision Making at workshops with assistance given to compile business reports and using approved processes for their working environments
• Coached participants in Problem Solving and Decision Making at workshops with assistance given to compile business reports and using approved processes for their working environments
Trainee Coach (Corporate and Executive Coaching)
Student at The Coaching Academy
Graduated in Corportae & Executive Caoching at The Coaching Academy (Richmond- UK)
Trainee Coach (Corporate and Executive Coaching)
Student at The Coaching Academy
Graduated in Corportae & Executive Caoching at The Coaching Academy (Richmond- UK)
Senor Serivce Desk Analyst
Cable & Wireless
• Worked as a Customer Service Advisor in Munich on the ‘Global Desk’ managing voice and transmission related queries in German, Italian, Spanish, Polish and English
• Heavily involved in training new co-workers, organising and supplying required information such a customer data, contact details and service management documentation and giving help to transfer operation of the Help Desk to the Birmingham office
• Managing conference calls between internal clients as well as international carriers
• Completed fault management queries from C&W internal and external partners according to agreed Service Level Agreements
• Managing Escalations in line with internal company procedures
• Heavily involved in training new co-workers, organising and supplying required information such a customer data, contact details and service management documentation and giving help to transfer operation of the Help Desk to the Birmingham office
• Managing conference calls between internal clients as well as international carriers
• Completed fault management queries from C&W internal and external partners according to agreed Service Level Agreements
• Managing Escalations in line with internal company procedures
Senor Serivce Desk Analyst
Cable & Wireless
• Worked as a Customer Service Advisor in Munich on the ‘Global Desk’ managing voice and transmission related queries in German, Italian, Spanish, Polish and English
• Heavily involved in training new co-workers, organising and supplying required information such a customer data, contact details and service management documentation and giving help to transfer operation of the Help Desk to the Birmingham office
• Managing conference calls between internal clients as well as international carriers
• Completed fault management queries from C&W internal and external partners according to agreed Service Level Agreements
• Managing Escalations in line with internal company procedures
• Heavily involved in training new co-workers, organising and supplying required information such a customer data, contact details and service management documentation and giving help to transfer operation of the Help Desk to the Birmingham office
• Managing conference calls between internal clients as well as international carriers
• Completed fault management queries from C&W internal and external partners according to agreed Service Level Agreements
• Managing Escalations in line with internal company procedures
First Line Engineer / Munich
Cable & Wireless
As per above.
First Line Engineer / Munich
Cable & Wireless
As per above.
Multilingual Help desk Analyst
IBM Global Business Services
• Responsible for assisting a specialist IT support service to a major client (American Express)
• Troubleshoot other small business technology problems including resolving internet related queries
• Ensure high client satisfaction within agreed timescale and maintaining service records
• Troubleshoot other small business technology problems including resolving internet related queries
• Ensure high client satisfaction within agreed timescale and maintaining service records
Multilingual Help desk Analyst
IBM Global Business Services
• Responsible for assisting a specialist IT support service to a major client (American Express)
• Troubleshoot other small business technology problems including resolving internet related queries
• Ensure high client satisfaction within agreed timescale and maintaining service records
• Troubleshoot other small business technology problems including resolving internet related queries
• Ensure high client satisfaction within agreed timescale and maintaining service records
Edukacja
, magisterskie
Technical College
Construction, magisterskie
technikum budowlane
, magisterskie
Technical College
Construction, magisterskie
technikum budowlane
Zainteresowania
XX History, XIX - XX Art, Shaolin Kung-Fu, Yoga, NIA Dance, Dancing, Knitting Design,
Organizacje
Wolontariat:
- InterNations Ambassador w InterNations
- InterNations Ambassador w InterNations
