Margareta Serwatka

EDUCATION:

2002 – 2006 Wroclaw University of Economics, university degree: PhD
1995 – 2000 University of Wroclaw, Faculty of Law, Administration and Economy, university degree: Master of Law (Administration)

COURSES AND SCHOLARSHIPS:

2007 Foreigners - employment in Czech Republic, organized by Moska, Prague, Czech Republic
Changes in HR agenda – new labor code, organized by Moska, Prague, Czech Republic
Benefits system in a large organization, organized by Klub Personalistů CZ, Prague, Czech Republic
2006 The role of coach, conference organized by Czech Coach Association, Prague, Czech Republic
HR agenda in Czech Republic, organized by Moska, Prague, Czech Republic
Business English course, Advanced level, Prague, Czech Republic
2005 Psychologicka diagnostika pro nepsychology – organized by Klub Personalistu CZ, Prague, Czech Republic
2004 Czech government scholarship for doctoral students in Charles University, Law Faculty, Prague, Czech Republic
2002 – 2004 “Accession to EU” 4 Courses organized by Ministry of EU Integration in Poland for trainers, Wroclaw, Poland
1995-2000 Sales Technique
DEMa Promotion Warsaw, 10 part course orientated for FMCG market, retail, organized with trainers from Unilever PL, Kamis PL, British American Tobacco PL), Warsaw, Poland
Assertively in Sales – difficult clients (DEMa Promotion Warsaw, 2 part courses), Warsaw, Poland
Body Language in promotion mix activity – special training for supervisors of team of hostesses, Warsaw, Poland
1997 Trade cooperation between Poland and Germany – special course for law students, organized by ELSA (European Law Student Association), Hamburg, Germany

1. Czech - Polish foreign trade and economic relationships
2. psychology / sociology
3. business operations
4. books, travels

WORK EXPERIENCE:


2009 - Algeco s.r.o.
Prague, www.algeco.com
Eastern and Northern Europe HR Manager / Interim
Main responsibilities:

- Human resources management of 300 employees in Zone, 8 countries, over 20 sites,
- Anticipate HR further development,
- Participate to Merger & Acquisitions process,
- Recruitment: implement Europe recruitment policy, provider selection, job description deployment, job posting alignment (internal, external),
- Retention initiatives definition, implementation and follow up: employee handbook, internal communication, recognition program,
- Formalize induction program per staff level, implement and follow up for any new hire and promotions,
- Participate to the country based wage policy (including bonuses) complying with Group expectations and local specifications,
- Employee talent management: performance reviews, succession planning, professional development plans,
- Legal review of the existing employment agreement per country and support to the new country managers in establishing most adequate employment agreements (with assistance of local legal advisors),
- Participate to any organization development strategy, implementation and follow-up,
- Zone HR representative within zone meetings and within Europe HR Management meetings,
- HR reporting as requested by Group standards.


2006 – 2008 Canadian Medical Care s.r.o. Prague, www.cmcpraha.cz
HR Manager / Interim
Main responsibilities:

- Ensuring all HR process in the company
- Creation of HR strategies and processes for 100+ employers (medical doctors, nurses, finance&insurance team, administration team)
- Organizing and structuring of teams within the organization
- Reorganization and development of a compensation & benefit systém
- Implementation of HR policy and procedures in the clinic
- Ensuring and developing medical and administrative staff strategy
- Recruiting new medical and administrative staff: Create and publish job adverts, screening candidates, conducting telephone and face-to-face interviews using behavioral interviewing technique
- Responsibility for labor agreements and contracts
- Salary administration, close cooperation with salary accountant
- Mapping the capabilities needed for the future development
- Supporting and coordinating training and education policy
- Perform additional ad-hoc tasks as and when requested
- Ensures regular information on HR situation and projects to managers, team leaders and Head Physician
- Weekly reporting to owners


2003 – 2006
International British Recruitment Agency ANTAL,www.antal.com Prague
RECRUITMENT MANAGER/ Country Manager
Main responsibilities:

- Establish the Company on Czech and Slovak markets, including registration, finding office, recruiting people etc. with close cooperation with British HQ
- Building client’s network,
- Ensuring customer satisfaction
- Finding new and take care of big, international clients
- Preparing presentations and proposals for clients,
- Negotiations sales and executive conditions
- Organize recruiting processes for clients for middle and senior management positions
- Create and publish job adverts
- Pre-screening candidates application, complete missing data, send emails and make phone calls
- Monitoring the whole recruitment process of each candidate
- Coordination of team 5 recruiters
- Training staff
- Minimally twice a week enjoying conference call with other recruiter and Country Managers from all European countries and Russia
- Weekly reporting in English to Business Director
- Monthly reporting in English to Finance Director


2001 – 2004
DCIE The Centrum of European Union Information Wroclaw, Poland
TRAINER / Interim
Main responsibilities:


- Organization of training programs and conferences for 50+ people
- Preparing presentations and training for secondary school teachers and local government authority in Lower Silesia area, for 20+people,
- Teaching and training these groups of EU funds before accession : PHARE, SAPARD, ISPA
- Reporting to the Ministry of EU Information

2000 – 2002 Maternity Break

1995 – 2000 (contract works during the study) Lower Silesia, Poland

SUPERVISOR Team of hostesses: at the start 5, at the end 70+, Contract employee for: DEMa Promotion, Tresco Promotion, Dranel Promotion, Working for Clients : Unilever, Kodak, British and American Tobacco, Kamis, Heineken, Nivea, Zlatý Bažant, Cussons, etc.
Main responsibilities:
- Prepare and executing internal services training, sales and negotiating techniques
- Regularly hold product training for hostesses
- Castings and hiring temporary staff
- Coordinating all hostesses teams in supermarkets
- Support the clients sales teams
- Executing POS materials, presentations, training materials
- Cooperating closely with marketing and sales managers at client side and managers in super- and hypermarkets like Carrefour, Tesco, Hit, Auchan and local sites (Spolem)
- Motivate hostesses working in very stressful environment

I am an HR manager with over 6+years of experience in all HR issues in Central and Eastern Europe.
I am looking for a project / job in HR in stabile, big company and in international environment. I have good experiences in following HR processes;
A) preparing job description, finding relevant recruiting channels, advertising and e-searching, executive search, etc.
B) interviewing , preparing the shortlist to discuss, support managers and leaders in recruiting process ,
C) knowledge transfer programs for new employees,
D) evaluation and development programs (in strictly cooperation with managers) , support in building relevant KPI for all levels. I have got good experience with various talent development and performance management programs, as well in building and re - building compensation & benefits programs. I have got as well practice with implement local and international evaluating programs on every levels of company (e.g. in Algeco for 8 countries, or in Canadian Medical Care in Czech Republic)
E) direct and indirect responsibility for internal and outsourced trainings programs for all company levels
F) cooperation with CFO and managers on compensation&benefits system
G) exit interviewing, exit support for employee
I am open, easy – going person, able to work in dynamic work environment, with various group of people and in various situations. I am used and like to work independent as a business support for other managers.
In negotiation / evaluation / trainings I have quite good balance between empathy and understanding the employee situation versus organization goals, which have to be achieve by her/him. I am able to motivate people.
If you find my experiences and personal profile adequate to your expectations, please do not hesitate to contact me on mobile +420 776 756 473 or via e mail serwatkova@seznam.cz
Best regards,
Dr Margareta Serwatka