Marek Maciąg

Key responsibilities :

 Handling daily workflow cases and email enquiries fom both internal and external partners
 Ensuring that KPI’s and SLA’s are met
 Issuing and escalating various complaints to the carrier and vendors
 Controling inventory levels of goods to ensure adequate supply is held at all times
 Creating and providing forecasts of inventory needs to vendors and internal groups
 Pro-actively managing multiple vendor and distributor relationships across Europe
 Assisting with the developement and implementation of inventory and shipping policies and processes
 Processing inventory adjustments in PeopleSoft
 Managing daily reports to ensure the successful fulfillment of customers orders
 Reviewing and processing invoices from vendors
 Creating and maintaning procedures for current and new processes
 Arranging collections and shipments of the goods
 Managing and processing returns
 Handling internal inventory
 Escalating and managing all inventory related discrepancies in PeopleSoft

Achievements:
 Created and maintained Supply Chain Management space on intranet
 Developed report providing data for further analysis of customers returns and non-delivered orders
 Improved Wall to Wall procedure which covers now all inventory areas

Key responsibilities :

 Entering details from Customer Agreements into the relevant ACN provisioning and billing system, with a high degree of accuracy
 Ensuring that KPI‘s are met
 Analysing and resolving connection issues/rejections within ACN‘s provisioning system
 Taking the lead in escalations with the Network Service Provider
 Dealing with the Network Service Provider in case of emergency activations and de-activations
 Reporting provisioning issues and follow up with the network provider
 Co-ordinating with other departments concerning entry/provisioning issues
 Liaise with third parties to ascertain the status of customer orders
 Assisting the line manager with ad hoc tasks
 Providing data and analysis to the line management
 Validating data and statuses for incoming wellness and mobile orders

Key responsibilities :
• Checking, approving and processing cash refunds via bank transfer or to credit card
• Managing process of allocation and reconciliation of incoming payments by the team
• Investigating and identifying of possible frauds and other financial risk
• Supervising, cross training and assisting team members
• Implementing new processes
• Providing audit documentation for both internal and external auditors
• Handling queries from both internal and external customers
• Maintaining Direct Debit and dunning processes
• Creating and reporting financial metrics to management team (Direct Debit , Manual Order Credit Check, Month To Date Cash Receipt, High & Excessive Usage)
• Managing financial month end procedure on behalf of Accounts Receivable
• Producing Cash In Transit report and other requested reports to finance team
• Credit checking and order validation
• Representing the team on a operational meetings
• Logging and escalating processing issues to support teams and external vendors (Royal Bank of Scotland, Deutsche Bank, Sentenial, Datacash, collection agencies)
• Managing resource and workload allocations
• Taking part in recruitment process for new hires
• Identifying root cause and providing solutions for escalated operational issues
• Analysing bank statements and reporting results


Achievements:
• Created and implemented brand new process for SEPA refunds for all 18 countries (SEPA and non-SEPA)
• Delivered reconciliation process for new bank accounts after the bank migration to Deutsche Bank
• Improved and maintained Direct Debit mandates activation process for UK

Key responsibilities :
• Allocation and reconciliation of incoming electronic payments on a daily basis with the bank statements
• Recognising, solving or escalating issues to proper departments
• Supervise, train and assist team members
• Investigation and identification of possible frauds and other financial risk
• Implementing new processes, providing audit documentation
• Handling queries from both internal and external customers
• Taking part in recruitment process for new hires
• Working closely with other department on fixing bugs during system migration to DiseMP


Achievements:
• Started and supported smooth relocation of Accounts Receivable department to Wrocław from Amsterdam office
• Reduced significantly number of unallocated payments to a couple per month
• Created and developed allocation process for new country – Hungary

Key responsibilities :
• Stock team management, managing workload allocations, staff cross training
• Management and control of the inventory flow
• Delivering daily reports to internal and external customers (results of internal audits and daily controls, daily USIM inventory report)
• Handling queries from external customers, providing detailed information for internal customers, managing good customer relationship
• Handling quarterly stock takes on behalf of Stock Team
• Updating, documenting and creating new processes
• Supporting outbound and logistics departments on daily activities
• Shipping auctioned goods

Achievements:
• Facilitation and guidance on creating new processes
• Reduced number of discrepancies after creation and documentation of the new Perpetual Inventory counting process
• Significantly improved results of stock take by identifying potential risks for stock loss

Key responsibilities :
• Perpetual Inventory counting
• Reporting results of control to the management
• Controlling of the inventory flow

Achievements:
• Part of the team responsible for implementation of the new WMS RedPrairie