Marek Antoniak

Works as an independent ITSM, CoBIT and ITIL Consultant with skills to manage IT Services on local and global level. Strong knowledge and wide experience as an IT Infrastructure Service, Delivery, Processes and Service Operation Manager, with knowledge to design and manage IT networks and Enterprise Systems architecture.


Current engagement/position:
Security Business Analyst at Ceredit Suisse
01-02-2019 – Present day
Member of Data Protection & Application Security Global Team, assigned to Data Loss Prevention and Security of External Cloud (AWS\Azure).
: Close cooperation with Product Managers and Service Managers during all steps of Service Delivery Framework (RFI, RFP, PoC, RFQ, Contract negotiations, Service Build, Transition to Operations and Permit to Use)
: Gathering functional and non-functional requirements for future data encryption solution
: Gathering functional and non-functional requirements from future (internal) customers of data encryption solution (SaaS, IaaS, PaaS)
: Support for Solution Architects
: Support for Engineering
: Responsible for documentation: Operation Manual, OLA&SLA, Disaster Recovery, Training Materials, etc..
: Responsible for Service Management set up for product: Incident, Problem, Change, Capacity, Availability and Service Level Management

GDPR Business Analyst at IPF Ltd (UK)
11-06-2018 – 19.10.2018

Member of GDPR IPF Group Programme team, responsible for four countries (Czech Republic, Hungary, Poland, Romania):
: Applications / Systems analysis
: Business Processes analysis
: Administration and data feeding of OneTrust GDPR tool
: Data mapping and Data Flow discovery for four countries
: UML diagrams of Data Mapping and Data Flow in Sparx Enterprise Architect
: Mapping of applications and data to IPF Group level
: Data flow between countries and IPF Group HQ


Security, Systems and Business Application Analyst at PZU S.A.
01-09-2017 – 30.04.2018

Duties:
: Security vulnerabilities analysis of Wintel, Linux and Unix systems
: Security vulnerabilities analysis of Enterprise and Corporate applications
: Business Application analysis for technology upgrade
: Trends analysis and future forecasts for each systems based on Security Intelligence Reports, ISTR and local data of vulnerabilities.
: Creation of Security Patch Management process and strategy for environment with 3 thousands hosts
: Manage Patch Management Process
: Creation of derogation process for the Patch Management process
: Work coordination of 6 dedicated people across technical service lines

Business and Systems Analyst (Problem\SLM Manager) at T-Mobile Polska S.A.
26-09-2016 – 31-08-2017

Duties:
: Consultancy during building process of Service Management Department (Incident, Problem, Change, Service Catalog and Service Level Management)
: Escalation and Problem Investigation in/with Technical and Business departments
: Improvements on Technical Services and E2E Business processes (Product perspective)
: Continual Service Improvement on Order Management system in GSM Provisioning Chain on Ericsson SBSC and Oracle Siebel CRM systems
: Development E2E monitoring on Order Management in GSM Provisioning Chain (SBSC)
: Strong focus on B2B needs, gathering Business Requirements to be implemented in Oracle Siebel CRM system (Business problem solving)

As an IT Process Consultant my role is to ensure IT Infrastructure Operations improvement and ensure it is running in line with local Financial Regulator. Additionally to that I have to manage entry point between development of new application Releases and IT Infrastructure operations, by:

: IT Processes Design and Implementation (ITIL):
:Re-Design of local IT processes based on ITIL: Incident, Problem, Change, IT Service Assets and Configuration, Availability and Capacity Management.
:Re-Design of Demand Management for IT Infrastructure

: Financial Regulator requirements:
:Creation of Data Quality Management framework for IT based on KNF and DNB (Deutch regulator) regulations.
:Implementation of COBIT controls for new IT contracts and/or where sensitive data where a subject of contract.

Confirms account details and supports process manager/coordinator in defining account specific execution and reporting.
Ensures global processes and policies are implemented on account in conjunction with process owners (regional and/or global).
Implements process management strategy and performance targets for account, derived from business targets, standards, benchmarks & best practices to ensure processes are run to SLA, KPI and budget.
Budget holder for account specific process implementation and improvement projects.
Ensures those Process Management teams have required level of contract knowledge to support the accounts effectively and transition from customer processes to company processes model.
Support Bids and transformation for specific accounts to ensure that standard processes are used and implemented.
Is accountable for governance and execution of the E2E service management processes in the account to meet SLA, KPIs and budget.
Provides reporting to Global Level Management for the account managed services process management targets (E2E business reporting).
Creates strong cooperation with Global Services and other service lines to ensure that account is operating using standard methods and tools whenever applicable.
Attends account monthly Service Level Reviews.
Initiates Service Improvement Programs as needed to address SLA performance issues.
Plans and prepares account specific audits and assessments in alignment with regional and global directives.
Prevents / bridge gap in customer satisfaction with Service Levels.
Owns the actions on the overall account Service Improvement Project related to process deficiencies - works with Regional Process Owner (RPO) and Global Process Owner (GPO) in effecting improvements.
Ensures that the bridge between global process and local implementation is managed and maintained.
Approve additions to the Global Processes to deliver account specific requirements.
Approve changes on behalf of the Account Service Team.

: Global design of processes:
- Change Management
- Problem Management
- Incident Management
- Configuration Management
- Availability & Capacity Management
: Execution of Processes Management process tasks in adherence with global and local requirements.
: Coordination and management of processes activities across the global factory and with external suppliers to agreed global and local SLAs.
: Escalation of risks and issues to the Regional Process Owner.
: Supporting processes reporting (KPIs and customer SLAs).
: Assists the Global and Regional Process Owners in driving Service management best-practice and ITIL process standardization.
: Assist the Global and Regional Process Owners in ensuring consistent end-to-end application of the Processes Management across their account(s).
: Assists the Global and Regional Process Owner in identifying and planning for processes improvement projects.
: Drives implementation of standard execution of the Processes.
: Assists the Global and Regional Process Owners in driving cross-account process standardization.
: Assists the Global and Regional Process Owners in standardization to enable offshore targets.
: Project Management due to global processes merging (Atos Origin and Siemens IT Solutions), new and existing client’s internal/external changes.

Providing IT services for whole Shell structures in Poland
Managing of tree sites in Poland:HQ Warsaw office, SSSC Krakow and Shell GAS
Lead locals IT infrastructure team
keep local IT infrastructure operational in line with central processes and procedures
Recruitment and training of site staff
maintain IT security and actively participate in IT audits
Information Security
control local IT infrastructure spenditure within agreed budget
Organization and negotiation of IT service local contracts
Servers Admministration
Operate using application support model including global standard processes
- Incident & Problem, Change Mgmt, Service Mgmt, Demand Mgmt
Ensuring End-to-end business continuity
Works with service providers to plan infrastructure optimisation, consolidation and standardisation to reduce costs and improve customer experience.
Provides infrastructure technical architecture consultancy, support and assurance to projects and programmes within the Business.

IT Services Managing in HQ Warsaw office and Shell Shered Service Center Krakow-Zabierzow
keep local IT infrastructure operational in line with central processes and procedures
Recruitment and training
maintain IT security and actively participate in IT audits
Information Security
control local IT infrastrucure spenditure within agreed budget
maintain local service contracts (mobile, fixed voice, datacomm, GW maintenance, )
Organization and negotiation of IT service local contracts
Servers Admministration
Operate using application support model including global standard processes (ITIL):
- Incident & Problem
- Change Mgmt
- Service Mgmt
- Demand Mgmt
Ensuring End-to-end business continuity
Works with service providers to plan infrastructure optimisation, consolidation and standardisation to reduce costs and improve customer experience.
Provides infrastructure technical architecture consultancy, support and assurance to projects and programmes within the Business.

: Structured cabling in industries
: Servers build and configuration (Windows NT, 2000, MsSql, Citrix)
: Hardware maintenance, repair and cleaning