Marcin Szarata

Subject Matter Expert with proven experience on the full capability of internal communication applications with emphasis on Human Resource, Personal Administration, Payroll, Timekeeping, Labor and Global processes.

• Works with team to ensure effective use of the communication application.
• Provides leadership in the development of functional skills in others through active knowledge sharing.
• Provides query power user support
• Performs other functional analyst support duties as needed
• Standardizes the communication applications according to global processes
• Creates and upgrade communication applications according to global processes.
• Provides on-going formal internal training as needed and implements the communication applications in new countries
• Assists in managing requests from business partners following the change management process.
• Develops change request business cases (i.e. define the problem, pros, cons, suggestions, cost/benefit analysis; recommendations)
• Leads in performing configuration changes, testing, training and business process documentation as needed.

Previous position as PA Specialist:

Ensures that Personnel Administration and Payroll processes are in line with global processes/directions, legal and taxation standards, collective tariff agreements, country specific requirements and comply with legislative obligations and internal auditing requirements

Entering payroll and personal data into SAP according to the documents received on time, and according to the procedures.

Making simulation of salaries

Preventing, controlling and correcting potential errors in payroll calculation

Produces corresponding documents according to service level agreements

Provide support to our clients: HR units, co-workers and managers in all Personnel Administration and Payroll related topics

Support continuous improvement processes and initiatives,

Creates reports and tools for continous improvement and automatization of daily duties within PA and PY area

Gives continous support to HR Units

Assumes responsibility for other tasks and projects assigned


Positions:

HR Administrator 03/12/2012 - 31/03/2013

PA Specialist from 01/04/2013

Subject Matter Expert - HR System Support since 01/04/2014

Overall responsibility for the performance of the reservation agents team, including but not limited to reaching of productivity goals, process/procedural adherence, knowledge, customer handling skills and work discipline.

Monitors performance of the agents in compliance with Customer’s requirements

Identifies areas for improvement, proposes and undertakes improvement measures and activities

Manages short terms staffing needs and takes appropriate action to meet service level objectives

Analyzes performance data, evaluates and diagnoses a team and individual employee performance and takes appropriate action to ensure achievement of performance expectations

Initiates and coordinates training and briefing activities, cooperates with the team of coaches.

Makes recommendations for ongoing improvements and assists in all process excellence initiatives

Motivates the team and increases their drive for operational excellence
Initiates and participates in an efficient flow of information in a team and between the teams, provides an input to management

Actively giving product problem solving support to all reservations, Ticketing and Groups agents

Coordinates and cultivates relationships with United Sales Teams from respective countries

Works according to internal regulations in the best interests of the Employer, protects Employer’s property

Support and assistance in solving current substantive issues, situations and problems.
Taking over "difficult" call/conversation with a Customer (supervisor call)

Identifying customer needs and resolve issues in accordance with the standards and procedures

Constant deepening of knowledge about the products / services related to customer service

Identify issues requiring escalation and communication of their designated departments / individuals by applying procedures

Monitoring agents work according to customer requirements

Coaching sessions

The availability and willingness to carry out other tasks assigned by the superior

Cooperation and active participation of the team in communication

Participation in training and meetings organized by the employer and supervisor

Web support

Electronic Airline Ticket and other products sales.

Achievements:

Certified Agent of United Airlines. 19/09/08

Young product specialist. 01/11/08

Service Director/Team Leader. 01/01/11

Cooperation with BLC as Italian Language Translator

Italian law analysis of foreign contracts, contracts translations from English to Italian. Office-work.

Data-Base organization, customer service, assistance in the selection of tourist offers.

Accumulation products sales, consulting, organizes and coordinates the team.

achievements:

Team Manager Level 3

Data-Base organization, cooperation with accountants regarding customers balance, webmaster assistance.

Sales of bakery/pastries, order fullfilment, baking bread, pizza and focaccia.