Marcin Staniszewski

Order Entry Centre
Managing a department of 30+ employees stationed in different locations
Communicating with Clients Management
Resource planning and allocation within the agreed budget
Adherence to agreed SLA and KPI
Initiating and driving standardization and process improvements
Handling 2nd level escalations
Team management: define and review goals, hold regular team meetings.
Creating a positive working atmosphere in a challenging environment
Coaching and mentoring of subordinates including: identifying training needs, career development and succession plans
Anticipating and planning for future challenges/issues in order to assure a stable Service Delivery.
Cooperating with HR and recruitment department
Supervising process improvement projects (Six Sigma)
Supporting Project Management activities
Leading internal Marketing Team and supervising Employer Branding activities

Finance, Accounting and Procurement solutions for existing and potenital customers of Xerox Business Services:
Develop credible and tender winning solutions with emphasis on operational management, technical solutions, people management, quality management and continuous improvement initiatives.
Communicate solution design and project offerings internally and to perspective & existing clients
Conduct research & analysis of both client specific and industry requirements
Design and map business processes
Work with the Sales team to support pre-sales activities
Assist with requests for information and requests for pricing
Develop industry specific technical whitepapers
Develop and deliver conceptual solution presentations, demonstrations to potential and current clients of the company's product
Research emerging technologies, processes and best practices

Order Entry Centre and Query Management
Leading and supervising a dynamic team in multicultural working environment
Monitoring and distributing workload among team members
Managing the incoming flow of calls, orders and queries
Controlling and reporting the incoming flow and results against agreed SLA/KPI's
Working closely with the customer SMEs
Solving and escalating issues (internally and externally)
Training employees
Cooperating with HR department

Organizing and managing tasks among the staff.
Supervising and checking the work of fund accountants with regards to entire process of preparing a NAV for the client.
Solving queries and liaising with clients.

Cash and position reconciliation
Capital and trade bookings
Pricing
Preparing NAV reports

Invoice management
Contacts with suppliers
Preparing all reports required

Invoice management and payment of invoices,
Monthly and quarterly reconciliation,
Verifying and paying travel and living claims (T&L),
Preparing all reports required,
Contacts with Irish and German suppliers,