Marcin Siemianowski

Direct contact as SAP Focal Point for the large leading German customer from Real Estate industry and Project Executives regarding project handling, day to day troubleshooting, technical advisory etc.

- 3rd level support to customers infrastructure
- system troubleshooting on a daily basis
- installations and upgrades of SAP products
- database upgrades and patch installation
- homogenous/heterogeneous SAP system copies
- responsibility for advanced incident / service requests investigation,
diagnosis and resolutions where possible
- change the SAP environment according to customer needs
- technical support and leadership in a complex mission critical SAP environments
- performance analysis and adjustments


Administration of environments consisting of:

- multiple SAP landscapes (ERP, BW, SRM, CRM, WAS, HR, SolMan)
- DB2/Oracle databases
- AIX/Linux/Windows operating systems
- TSM backup environment
- syslink Xandria monitoring

- knowledge of global health checks process and procedures
- perform a first level analysis of problems encountered with the health check tool
(Resolve issues) and/or assign second level problems to appropriate support groups and report on progress
- fulfill gap-lists
- customize policies
- work on exceptions
- assess manual health check lists received from SSO for items such as but not limited to:
• completeness (actual settings, compliant Y/N, executor, execution date ...)
• accuracy and correctness
- review post processing completion evidence for compliance tests (e.g. KPI) and store this evidence in the designated central repository
- open, track and close CIRATS issues in accordance with IBM policies