Marcin Ochmian

- formulating and executing regional core operations strategy towards parameterization of all EMEA retail markets front & back-end systems, UAT and PROD (Sun to Fri 10x6)
- providing leadership to enhance APAC core operations transformation through system parameters standardization, simplification and automation leading to a better customer experience
- executing service and process migrations – since 2016 have completed 5 (from APAC, NAM & EMEA)
- ensure on-site support for customer-live projects (Bahrain, Singapore, US)
- oversight over HR (recruitment, on/off-boarding, capacity planning, salaries annual review process)
- governing finance (budget planning, monitoring & executing; cost recovery, P&L)
- delivering legal and compliance (contracts, KPIs, procedures, audits, senior Citi Service Center committees: i.e. risk, compliance, strategy)
- state service attributes (quality, SLAs, costs, invoicing, periodic scope and customer satisfaction review, constant process improvement and automation, productivity increase)
- formulating strategy with customers and leaders for global services as a Site Head for:
o IVR (UAT and L1 PROD suppose – EMEA, NAM),
o KYC (enhanced Customer Due Diligence, direct customer calls - UK)
o Deposit Products (off-shore US team under CSC Poland)
o other control functions (Customer Experience – EMEA, APAC)

Joined to one of key projects and customer for the Department and promoted to VP:
- Creating (recruitment, on-boarding) and managing a team of 17 SMEs in 4 worldwide locations (Poland, India) within Retail area for globally driven program which is responsible for analyzing the scope of change, designing e2e test cases, QA and finally supporting testers during the validation phase for US, Mexico and Brazil at the time,
- Responsible for delivering a service within a budget of 2 teams ($2,5MM+),
- Recognizing the requirement and delivering automated tools for a Customer,
- RM for one of 3rd party vendors.
- Temporary abroad assignments in NYC and Singapore in order to support project delivery prior and during go-live
- closely working with a Department Head on the unit's strategy and capacity planning

Joined retail banking.
Senior Test Lead in core banking area and manager of finance and vendor management team:
- Creating and managing a testing unit of 3 teams (recruitment, on-boarding) with 3 Test Leads and four virtual teams covering five Product Processors of a new front-end platform;
- Vendor manager of three 3rd party vendors (in EMEA and APAC) for BAU and projects financial support, including budgeting;
- supporting negotiations of agreements with 7 CEEMEA customers, Western Europe and 2 in APAC;
- responsible for a process of finalizing and signing agreements and amendments
for Citi customers and external vendors

Taken over the established and in-sourced service:
- leader of APAC off-shore team of a Business Analyst and a Relationship Manager for CEEMEA Region;
- coordinator of a project plan for the EMEA region new front-end platform;
- coordinator of legal matters during the final stage of Bank Handlowy's Data Centre Migration Program working closely with a Program Manager;

Joined a team of project managers in a corporate banking as a result of development MA Program graduation:
- project manager in the Cash and Capital Market business unit
- managing project for CRM on the Lotus Domino;
- leading a foundation of an APAC off-shore team (dealing between involved stakeholders in Poland and Singapore, amending the outsourcing agreement to follow local banking regulatory restrictions, recruiting the team);

Citi's development program for talents in a corporate Operation and Technology sector:
- Optimization process of and office space utilization and planning in matrix associated locations for CRS department;
- UAT test coordinator of an overdraft interface during 1st phase
of implementation on Flexcube platform;
- UAT test coordinator for Treasury back-office on Flexcube during annual SWIFT testing; Business Object reports testing and implementation;
- Coordinator of testing progress during UAT for a new customer web front-end for Bank Handlowy;