пропозиції роботи
Marcin Matan
Operations Manager, Capgemini Polska
Katowice,
śląskie
Dołącz do GoldenLine i obejrzyj pełny profil tego użytkownika
Zobacz pełny profil
Języki
angielski
biegły
niemiecki
podstawowy
Doświadczenie zawodowe
ITIL Certified Team Leader (Lider zespołu)
- Proactive management team performance;
- Aiming to exceed SLA targets; providing a first point of escalation for the team in respect of service/delivery issues;
- Problem monitoring, resolution and escalation;
- Day to day staff management (training, development);
- Recruitment.
- Aiming to exceed SLA targets; providing a first point of escalation for the team in respect of service/delivery issues;
- Problem monitoring, resolution and escalation;
- Day to day staff management (training, development);
- Recruitment.
ITIL Certified Incident Manager (Specjalista ds. zarządzania incydentem)
- Management of all open incidents against Service Level Agreements and contracts;
- escalation to Resolving Teams where incidents may or have breached their resolution deadlines;
- Producing internal Incident Management reports for Team Leaders and Resolving Teams.
- escalation to Resolving Teams where incidents may or have breached their resolution deadlines;
- Producing internal Incident Management reports for Team Leaders and Resolving Teams.
Customer Service Advisor (Asystent ds. wsparcia technicznego)
- 1st line IT technical support for incoming calls;
- Monitoring and reacting on problems reported by customers;
- Escalating problems to the appropriate parties.
- Monitoring and reacting on problems reported by customers;
- Escalating problems to the appropriate parties.
Szkolenia i kursy
- Certified ITIL v2 Foundation - IT Service Management (Katowice, 2008),
- Advanced MS Excel 2003,
- Advanced MS Outlook 2003,
- Motivation and Team Work,
- Auto-presentation & Public Speeches,
- Recruitment & Performance Review,
- N8D 750 IBM Lotus Domino 8 System Administration, (Altkom Academy, Katowice, 2010)
- Advanced MS Excel 2003,
- Advanced MS Outlook 2003,
- Motivation and Team Work,
- Auto-presentation & Public Speeches,
- Recruitment & Performance Review,
- N8D 750 IBM Lotus Domino 8 System Administration, (Altkom Academy, Katowice, 2010)
Edukacja
Informatyka Ekonomiczna, magisterskie
Uniwersytet Ekonomiczny w Katowicach
Zainteresowania
Motoryzacja, snowboard, fotografia
Inne
- Extensive knowledge of Microsoft Office applications, Windows (XP, Vista, 7), BMC Remedy (EARS and ITSM) environment;
- High level of communication, organizational, people management and analytical skills.
- High level of communication, organizational, people management and analytical skills.
Grupy
