Marcin Jankowski

- Develop Customers and Partners Service standards and strategy.
- Provide a valuable and globally consistent Customer and Partner experience with a strong focus on collaboration and transparency.
- Improve Customer and Partner satisfaction and comprehension of services.
- Strengthen, standardize and operationalize engagements with Customers and Partners.
- Build relationships, improve the frequency and quality of discussions. Create strong partnership.
- Define roles and responsibilities among company departments.
- Embed the Customer and Partner service culture throughout the whole organization to ensure all activities and interactions are service-focused; develop and communicate the AML Ops brand both internally and externally to ensure a consistent image.
- Develop and implement Customer and Partner Governance Standards.

Main responsibilities:
- Managing Partners to achieve revenue and YoY growth
- Build and develop Partners channel on Microsoft ERP&CRM Systems market
- Partners business plans: preparation and realization,
- Full reporting, forecasting internal and external,
- Final negotiations, closing deals with customers,
- Organize marketing, PR and lead generation events for Partners.
- Organize trainings and academies for Partners profs and sales,
- Partner capacity and recruitment management.

Position: Owner and trainer
[Company approved by General Manager of Microsoft]
Business overview:
- Trainings and consulting of companies and employees image,
- Implementation of Business Standards Conduct,
- Interpersonal Skills Trainings - /Negotiations, Presentations etc./
- Increasing Business Effectives,
- Individual Image Consulting.

Main responsibilities:
- New market research,
- Preparing campaigns, promotions and loyalty programs,
- Developing new tools to work with wide market.

Main education areas:
- Negotiations, Presentations 1:1, 1:few, 1:many, Solution Selling,
- Team Work / Team Management, Helping Clients Succeed,
- Working with Enterprise Customers, Self Development.

Main responsibilities:
- Revenue and growth achievements, Customer base management,
- Customer support and education, Team Leader in telesales department.