Umiejętności
Zarządzanie zmianą
German-English
Umiejętności interpersonalne
Certyfikat ITIL
Lean Management
Project Management
Service Desk
People Management
MS Office (Word, PowerPoint, Excel)
Improvements
Języki
angielski
biegły
niemiecki
biegły
Szkolenia i kursy
ITIL v3 Foundation
ITIL v3 Intermediate: OSA (Operational Support & Analysis)
ITIL v3 Intermediate: PPO (Planning, Protection and Optimization)
Course Cisco Certified Network Associate (CCNA)
Supporting Users Running Applications on a Microsoft Windows XP Operating System,
Supporting Users Running the Microsoft Windows XP OS, Helpdesk for IBM Lotus Notes
6.5
PROSPERO Training: Young talents – development of leading competences
DOOR training: Development of team leader skills
Lean Navigator training in Reading United Kingdom (Atos University)
PRINCE2 Foundation
ITIL v3 Intermediate: OSA (Operational Support & Analysis)
ITIL v3 Intermediate: PPO (Planning, Protection and Optimization)
Course Cisco Certified Network Associate (CCNA)
Supporting Users Running Applications on a Microsoft Windows XP Operating System,
Supporting Users Running the Microsoft Windows XP OS, Helpdesk for IBM Lotus Notes
6.5
PROSPERO Training: Young talents – development of leading competences
DOOR training: Development of team leader skills
Lean Navigator training in Reading United Kingdom (Atos University)
PRINCE2 Foundation
Edukacja
Specjalizacje
Call Center
Zarządzanie Call Center
IT - Administracja
Wsparcie techniczne/Helpdesk
Obsługa klienta
IT/Telekomunikacja
Zainteresowania
travels, books, personal developement