Maged Ibrahim

Job Summary:

Responsible for monitoring and analysis of transactional data for identification of patterns and trends of questionable and suspicious activity which are related to risks associated with money laundering, fraud, terrorist financing and global sanctions OFAC lists (Office of Foreign Assets Control). Also conducts investigations which may involve communication with agents, customers, and MoneyGram employees. Always abreast of risks, patterns and trends associated with the Anti Money Laundering and Fraud areas, and tools and techniques for analysis and trend identification.

Primary Responsibilities
- Process entries in MGI’s internal deny list.
- Conduct inbound and outbound phone calls with consumers and agents.
- Make decisions to release or refund transactions.
- Document the outcome of the transaction review/consumer interview process.
- Support Compliance Operations projects and initiatives.
- Perform other duties.

Was responsible for providing assistance and services during inbound and outbound calls with consumers and agents and gather additional proper information in order to assist MoneyGram to take ad hoc appropriate actions (refunded or approved for payout). Also, processed escalated exceptions as a coordinator and an intermediary between MoneyGram and customers, agents, billers, and internal departments of the company.
Documented the outcome of the consumer interview process.

Worked with holding transaction reviews through inbound and outbound contacts in order to obtain necessary information to decision releases, refunds or escalation to Compliance Operations. Provided general customer services and identified department needs and productivity issues.

To control all the restaurants and the bars at hotel.
To monitor guest satisfaction in relation to service, products and promotions.
To oversee all the training activities of the food and beverage department.
To review and control the weekly payroll and overtime for all the department team.
To control all restaurants manager on operating needs and quality standards.
To archive a high visible profile in department.
To interview and hire for vacancies passions.
To suggest FF&E replacements/additions for all departments .
To assist in taking storeroom and bar inventories.
To work with accounts department to oversee physical inventories, analyses specialized reports, slow moving items and low stock list in bars.

** General Responsibilities **

To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
To generally promote and ensure good inter-department relations.
To display a pleasant manner and positive attitude at all the times and to promote a good company image to guests and colleagues.
To demonstrate pride in the workplace and personal appearance at all the times when representing the hotel thus identifying a high level of commitment.
To adhere to company and hotel rules and regulations at all times.
To report & pass any equipment failures/problems to the maintenance department.
To participate in any Training/Developments schemes as recommended by senior management.