Magdalena Krymska

- developing and maintaining a policy framework (based on best practises), and drafting all relevant policies and procedures that are needed for a proper internal control environment,
- helping develop the administrative organization in G2A.COM using international best practice,
- helping the development of an internal control culture, including training to staff,
- testing the design and operational effectiveness of G2A.COM internal control environment,
- identifying key areas of risk within the organization and proposing appropriate controls.

- taking care of good company image among Polish and foreign customers and providing help with issues related to shops and offered products,
- participation in coordinating the process of money laundering and funding other illegal activities through online transactions,
- verification of customers database with tools supporting anti-money laundering,
- analyzing transactions and monitoring customers,
- communicating with other departments of the company in the area of AML,
- participation in preparing procedures and internal processes within the company in terms of compliance with internal and external regulations regarding money laundering and other illegal activities through online transactions,
- monitoring changes in law and institution regulations in the field of anti-laundering money.

- conducting interviews (in Polish, English, Spanish),
- multi-pronged, proactive search for candidates (Help-Desk Specialists and International Operations Specialists with Spanish, Portuguese in particular),
- placing recruitment advertisements on recruitment websites,
- interviews with employees regarding employee evaluation, renewal of contracts and other matters related to human resources,
- providing support in organizing HR events both inside and outside the company,
- providing oversight of human resources documents.

1. Providing customer service (chat, e-mail, phone) in Spanish, English and Polish.
2. Coordinating the Spanish language group and executing all of the administrative tasks such as:
- reacting to current group’s problems; the analysis of problems reported and pointing out any potential ways of solving them,
- creating the group’s schedule on a monthly basis and the analysis of its proper execution,
- analyzing and conducting all of the projects reported by the employees of the Spanish language group,
- quality control of all conducted conversations and the execution of tasks assigned,
- detailed control of employees’ reports on a daily basis; preparing collective reports on a daily basis and reporting all of the suggested solutions,
- preparing employees’ assessment at the end of each month,
- conducting a series of meetings with employees at the beginning of each month in order to provide them with the feedback concerning their work in the assessed month,
- fulfilling all of the tasks delegated by the Help-Desk Manager,
- regular and close cooperation with administrative group and the coordinators of each language group as well as International Operations Department responsible for a given market handled by the proper language group,
- conducting training sessions inside the Department – ‘Supervisor-Trainee’ project, among other things,
- taking care of information flow in terms of training sessions’ needs, employees’ needs as well as the expectations and reactions to the steps taken by the Management Board and the Head of Department,
- acting as a mediator between the group and the Head of Department,
- identifying the directions of department’s development jointly with the administrative group; the advisory role,
- submitting applications for additional bonuses and non-financial prizes for the supervised language group,
- participating in personnel decisions that is extending contracts, terms of agreements, dismissals on disciplinary grounds, leave, etc.

- teaching English,
- administrative tasks,
- customer service in Spanish and English.

Presenting various issues related to the films' subject matters followed by discussion

Teaching English all age groups at different levels