пропозиції роботи
Magdalena Pawlikowska
Delivery Manager
Kraków,
małopolskie
Dołącz do GoldenLine i obejrzyj pełny profil tej użytkowniczki
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Języki
angielski
biegły
niemiecki
podstawowy
włoski
podstawowy
Doświadczenie zawodowe
Delivery Manager; Consulting & Solutions Delivery
Sabre Airline Solutions
Managing complex projects under specific deadlines and set budget (aslo projects alignment to corporate objectives).
Horizontally interaction with many functional groups throughout the organization.
Providing consultancy in best practice, with an understanding of airline business processes. Conduct requirements gathering meetings with airlines to determine configuration/product needs.
Assisting with configuration of booking engine per requirements through toggle setting, file uploads and airline partition updates.
Coordination customer acceptance sign-off verifying completion of implementation and cutover to production, and transfer account information and support responsibilities to Help Desk.
Ongoing support and account management to an assigned group of airlines.
Cooperation with technical and non-technical audience.
Anticipate and respond to the customer’s needs appropriately with a sense of commitment
Horizontally interaction with many functional groups throughout the organization.
Providing consultancy in best practice, with an understanding of airline business processes. Conduct requirements gathering meetings with airlines to determine configuration/product needs.
Assisting with configuration of booking engine per requirements through toggle setting, file uploads and airline partition updates.
Coordination customer acceptance sign-off verifying completion of implementation and cutover to production, and transfer account information and support responsibilities to Help Desk.
Ongoing support and account management to an assigned group of airlines.
Cooperation with technical and non-technical audience.
Anticipate and respond to the customer’s needs appropriately with a sense of commitment
Head of Consulting Services Department/ Project Manager
Consulting team management (planning and work organization, take care about team members personal development). Project manager for revenue assurance projects. Total management of the executed projects: planning, realization, audit, documentation of the management and technical processes; bringing off business analysis (financial, risk analysis), drafting the work structure partition; financial and material resource planning; resources planning, budgeting. Responsible for project performed tasks and project deliverables (according to the Clients requirements).
Senior Consultant
Key Account Representative for Revenue Assurance processes, encapsulating and establishing relationships with the Customers within the purpose of common projects accomplishment; drafting trade offers; drafting, monitoring, updating of the company’s internal documentation; drafting and adducing business presentations, Case Studies; drafting functional analysis for RA activities; providing solutions within the range Business Processes Optimization.
Contractor for SUN MICROSYSTEMS
1. Technical Support Engineer for Sun Microsystems Customers within the range of Sun’s hardware and software developed products;
2. Knowledge Manager: drafting and developing procedures; maintenance of the technical and knowledge documentation (internal knowledge transfer), maintenance of operational procedures for 0, 1st, 2nd line Teams, managing implementation of process changes in production environment.
3. 2nd Line Problem Coordinator – responsible in front of SUN Problem Manager, coordinating local 2nd line teams to assure Problem Management process being followed.
2. Knowledge Manager: drafting and developing procedures; maintenance of the technical and knowledge documentation (internal knowledge transfer), maintenance of operational procedures for 0, 1st, 2nd line Teams, managing implementation of process changes in production environment.
3. 2nd Line Problem Coordinator – responsible in front of SUN Problem Manager, coordinating local 2nd line teams to assure Problem Management process being followed.
Customer Service Advisor for North America ITICS
first line technical support for clients and services supported by Capgemini; involved in training and mentoring new joiners; cooperation with external support teams on processes updates; preparing documentation and k - base materials for the desk
Contract for performing the specify task
Historical analysis of water and waste – water enterprises in Kowary and Piechowice community and budget analysis of Kowary and Piechowice community ( according to the project number 00940 – Karkonoski system of sanitary sewerage) - accomplished within UE Coherence Fund
Szkolenia i kursy
•ITIL Foundation (03.2007);
•ES-313 Sun StorEdge 3000 Series Array Installation and Administration (2006);
•Global Resolution Troubleshooting (Kepner Tregoe) (2006);
Courses:
•Competencies for tomorrow's Managers (2005);
•Reviewing performance (2005);
•Communicating as a Leader (2005);
•Sun Solaris System Administration Part 1 and Part 2 (2006);
•RoHS – Restriction of the use of Certain Hazardous Substances in Electrical and Electronic Equipment (2006);
•Top Process and Performance – Six Sigma for the Project Managers (2006);
•Six Sigma - Green Belt (III-IV 2007);
• Metodyka Prince 2 (IV 2007).
Kurs auditora systemów jakości (kurs akredytowany w IRCA - International Register of Certificated Auditors).
Kurs certyfikowane przez Lloyd's Register Quality Assurance z zakresu:
Menedżer systemu zarządzania jakością
Menedżer systemu zarządzania środowiskowego
Menedżer systemu zarządzania bezpieczeństwem i higieną pracy
•ES-313 Sun StorEdge 3000 Series Array Installation and Administration (2006);
•Global Resolution Troubleshooting (Kepner Tregoe) (2006);
Courses:
•Competencies for tomorrow's Managers (2005);
•Reviewing performance (2005);
•Communicating as a Leader (2005);
•Sun Solaris System Administration Part 1 and Part 2 (2006);
•RoHS – Restriction of the use of Certain Hazardous Substances in Electrical and Electronic Equipment (2006);
•Top Process and Performance – Six Sigma for the Project Managers (2006);
•Six Sigma - Green Belt (III-IV 2007);
• Metodyka Prince 2 (IV 2007).
Kurs auditora systemów jakości (kurs akredytowany w IRCA - International Register of Certificated Auditors).
Kurs certyfikowane przez Lloyd's Register Quality Assurance z zakresu:
Menedżer systemu zarządzania jakością
Menedżer systemu zarządzania środowiskowego
Menedżer systemu zarządzania bezpieczeństwem i higieną pracy
Edukacja
Zarzadzanie i audyt, studia podyplomowe
Uniwersytet Jagielloński w Krakowie
Project Management, studia podyplomowe
Wyższa Szkoła Europejska im. ks. J. Tischnera w Krakowie
Econometry and statistic, magisterskie
Uniwersytet Ekonomiczny w Katowicach
Specjalizacje
IT - Rozwój oprogramowania
Zarządzanie projektem
Zainteresowania
Mountains, cinema, fine literature
Organizacje
Krakowski Klub Tatrenictwa Jaskiniowego
Grupy
Best Management Practice
Best Management Practice For Portfolio, Programme, Project, Risk and Service Management (MSP, P3O, M_o_R, ITIL, PRINCE2)
Darmowe ebooki
Będąc członkiem tej grupy, będziesz otrzymywać informacje o pojawiających się darmowych e-bookach i audiobookach.
Doradztwo szkoleniowe
Grupa ta została stworzona, w celu wymiany informacji i opinii na temat szkoleń.
Global Project Management
Are you working on global projects or programmes, and looking for ways to improve the efficiency of your team?
This area presents a framework of good practices that can improve the effectiveness o
PRINCE2 Skuteczne Zarządzanie Projektami
PRINCE2 (Projects in Controlled Environments) metodyka zarządzania projektami opublikowana przez brytyjską agendę rządową Office for Government Commerce (OGC). PRINCE2 P2 jest obowiązkowym standardem
Project Management User Group Poznań
Spotkania i dyskusje dla praktyków i teoretyków zarządzania projektami, początkujących i doświadczonych Project Managerów, przygotowujących się do egzaminu i posiadaczy certyfikatu Project Management
