Magdalena Hałasa-Zielonka

Achievement: Successfully completed a project of establishing two Training Centres with the idea of providing company’s partners an added value to its core business.

Responsible for the project from the very beginning, including but not limited to the following:
- created a vision, mission and a strategy
- developed an offer adjusted to market reality and customers’ needs
- cooperated with marketing manager in marketing strategy creation
- designed WWW content and layout, responsible for updates and new ideas of enhancing the WWW, worked on a content and visual side of every invitation, news etc.
- assured an organizational part on a highest quality level – premises, hardware and software for the IT trainings, all required equipment, training materials, etc.
- designed, arranged and co-led webinar sessions for customers, familiar with ClickMeeting webinar tool

Coordinated trainings’ calendar in alignment with trainers, customers and important events on the IT market calendar
Led MS Excel trainings on basic to advanced level for company’s employees
Responsible for internal and external trainings for Sales and Product Managers teams – from requirements gathering through preparing training programs to managing training details

- Responsible for process’ development and performance
- Managing process documentation
- Taking part in gathering requirements to new project’s contract
- Cooperating with other Process Owners to align processes
- Preparing test case steps for Service-Now tool new releases and enhancements

• Lead the team of Operational request Coordinators
• Organize load-balancing of work among the team
• Run regular meetings with customer and suppliers
• Support DPE and Service Managers
• Interlock with other Global Process Management Leads and Teams
• Ensuring the auditability of the operational request process execution
• Ensure data is current for purposes of metrics and measurements
• Implementing and executing the processes in compliance with the process standards defined by the process owner and as defined in the Process Interface Documentation
• Performing day-to-day process administration
• Performing process assessments to ensure compliance with the processes
• Review request tickets daily to ensure that they are process compliant and opened correctly. I.e.; assigned to the right groups, include all the right approvers, contain pertinent information, follow-up with assignee/approver to ensure tickets are approved/rejected
• Monitor/escalate outstanding problems to Focal Points in the affected regions
• Ensure reports are being executed effectively

• Ensure data is current for purposes of metrics and measurements
• Implementing and executing the processes in compliance with the process standards defined by the process owner and as defined in the Process Interface Documentation
• Performing day-to-day process administration
• Performing process assessments to ensure compliance with the processes
• Review request tickets daily to ensure that they are process compliant and opened correctly. I.e.; assigned to the right groups, include all the right approvers, contain pertinent information, follow-up with assignee/approver to ensure tickets are approved/rejected
• Monitor/escalate outstanding problems to Focal Points in the affected regions
• Prepare reports

Prowadzenie szkoleń z zakresu MS Office.
Przygotowywanie programów szkoleń dedykowanych dla klientów.

Przygotowanie strategii na rok 2006/2007, nadzór nad projektami dla klientów oraz projektami wewnętrznymi.

Przygotowanie procesu rekrutacji wg nowych zasad, prowadzenie rekrutacji, szkolenia wewnętrzne, dbanie o rozwój konsultantów.