Magdalena Gryźlak

- Extensive liaison with business area and provision of advice on the requirement for supporting documentation and information as necessary

- Review KYC profiles in accordance for sign off in accordance with the Group Policy, KYC ID Matrix, local regulatory requirements and Sign Off Authority

- Daily monitoring of account refresh activity to ensure all regulatory/document requirements are met.

- Identyfying and addressing training requirements of other team members

- Perform other special projects or assignments as requested.

- Produce timely, high quality KYC profiles and address quality issues
- Coaching and recognizing learning and development needs within the KYC
Analysts. Providing ongoing support and ensuring that all changes and requirements
are communicated clearly and timely
- Working effectively with key stakeholders using strong influencing skills to ensure
mutually satisfactory resolution of key issues and the respective responsibilities are
understood and discharged
- Knowledge of the wide range, and complex variety, of fund/corporate structures
- Working knowledge of Lexis-Nexis, World-Check, Banker’s Almanac, OneSource,
ICC Juniper
- Understanding of US PATRIOT Act, Bank Secrecy Act and other AML regulatory
framework

Support the Store Manager in the day to day running of the store to include:
- planning and organising a daily/weekly work routine for around 20 employees
- all areas of people management e.g. recruitment, training, disciplinary
- payroll processing
- stock control
- merchandising
- implementing company procedures and plans
- making daily and weekly sales reports
- cash management

- Communicating with customers regarding sales enquiries
- Setting up shop floor displays
- Comprehensive product knowledge of stock
- Maintaining accurate stock records and re-ordering of stock
- Cashing up and banking of daily takings
- Resolving customer complaints
- Making daily and weekly sales reports

Customer service

- Maximise the customer experience whilst identifying sales needs and acting on
opportunities to cross sell
- Build and maintain essential customer relationships
- Cash handling and till balancing